Fitness Coach

• Apr 2023 - Present

Communications Lead

• May 2021 - Present

Customer Culture Specialist

• Sep 2018 - May 2021

Team Leader

• Jun 2017 - Sep 2018

Sales Coach

• Apr 2016 - Jun 2017

Customer Care Specialist

• Aug 2012 - Apr 2016

Handling inbound and outbound contacts with at-risk health insurance members. Working within a team responsible for reducing cancellations, lapses, and arrears. The team is ultimately responsible for a significant increase in customer revenue through improved retention rates.

Sales Consultant

• May 2011 - Jul 2012

Responded to phone and e-mail enquiries from customers seeking travel, home, and/or car insurance. Identified potential members’ needs and provided the right product/s to suit their requirements.

Fitness Coach

• Sep 2022 - Present

National Allocations Coordinator

• 2010 - 2010

Managed the National Allocations Contact Centre (30.0 FTE).Sourced staff for vacancies in healthcare facilities. Sourced employment for healthcare staff seeking employment. Developed rapport and built on relationships with both parties.Oversaw the implementation of Business Systems’ initiatives, policies, and processes to optimise business objectives.

IT Systems Analyst

• 2010 - 2010

Business Optimisation Coordinator

• 2009 - 2010

Developed the newly created role of Business Optimisation Coordinator. Assisted the National Allocations Coordinator in Allocations management and improving national figures. Communicated with all teams and other departments to determine best practice and implement national strategies and processes to achieve this.Managed the movement of Allocations in South Australia to the head office in Melbourne. Managed a team (3.0 FTE) dedicated to maintain stability during the changeover and increase business in South Australia.Sourced staff for vacancies in healthcare facilities. Sourced employment for healthcare staff seeking employment. Developed rapport and built on relationships with both parties. Show less

Team Leader (South Australia)

• 2009 - 2010

Team Leader (Victoria)

• 2009 - 2010

Team Leader (Western Australia)

• 2007 - 2009

Relocated to Perth to develop the newly formed role of Team Leader (WA), with four primary objectives:- Improve Staff Retention and Morale - Develop Allocations KPIs, meet and improve on these- Improve Shift Fills - Implement new systems, continuous improvement, etc.Managed a team (7.0 FTE) dedicated to increasing business in Western Australia.Sourced staff for vacancies in healthcare facilities. Sourced employment for healthcare staff seeking employment. Developed rapport and built on relationships with both parties. Show less

Team Leader (Queensland)

• 2005 - 2007

Developed the role of Team Leader (QLD)Created and managed a team (3.0 FTE) dedicated to increasing business in Queensland.Sourced staff for vacancies in healthcare facilities. Sourced employment for healthcare staff seeking employment. Developed rapport and built on relationships with both parties.Assisted in the management and day-to-day tasks of the Allocations centre and mentored/coached Allocations staff.

Acting Assistant Manager

• 2004 - 2005

Senior Allocations Consultant

• Sep 2003 - 2005

Allocations Consultant

• Mar 2003 - Sep 2003

Customer Service Representative (Tier 2)

• 2002 - 2003

Customer Service Representative

• 2001 - 2002

Providing home-internet support to Bigpond Dial-up Users.

Waiter

• 2000 - 2001

Ink Technician

• 1998 - 2001

Musician

• 1996 - 2001

Printer

• 1993 - 1998

Illustrator / Delivery Manager

• 1992 - 1993