Experience

HRGO Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Mar 2020 - Present



ES Media Australia

• Melbourne, Australia

• Head of Customer Success

  • Mar 2018 - Feb 2020

  • On boarding all new clients onto the internal CRM and internal platform. • Sending installer Welcome emails/ Welcome calls which include the details for the CRM and campaigns they will be contracted for. • Sending and chasing any new client contracts which are sent via an online system. • Calling each installer to guide them through the CRM in more detail, ensuring they are aware of how it works. • Keeping weekly checks on feedback we receive from installers on lead quality and overall customer service queries which will assist with the marketing team. • Setting the clients target/budget with the marketing team on what they require weekly. • Discussing lead disputes with the Rejections team in further detail before giving the installer feedback on the final decision that is made on whether they receive a refund or not. • Helping out with the rejections team when needing, processing rejections from the CRM weekly. • Handling any customer service responsibility. • Focusing on retention with the working week to ensure we maintain all installers and it stays to a minimum each week. • Working off a personal target each day to complete activities and up individual installers caps. • Reporting on the group KPI’s. • Focus on developing business by using IClose as a platform to contact previous installers. • Updating the individual report for Sales on personal and team performance. • Collecting money from clients for the due invoices. • Working shifts to accommodate customer time zones. (UK, Australia, Europe & America) • Issuing invoices via Xero when due. • Importing payments on a weekly basis to Ezidebit for what is due. • Arrange account statements for clients weekly/monthly. • Developing all knowledge of the industry and certain requirements. • Running 2 hourly meetings with the group to drive productivity and activity level. • Managing clients advert accounts via Facebook. Show less



Utilitywise

• United Kingdom
• Utilities
• 100 - 200 Employee

• Finance Administrator

  • Mar 2017 - Mar 2018

  • Processing of sales sent from the operation. • Checking pricing from different supplies using a pricing matrix. • Dealing with queries and problem sales professionally. • Identifying customers and checking personal information is correct within the system. • Ensuring sales packs are added onto the sales board suitably. • Generating revenue for the business so key deals hit the sales board in a timely manner. • Meeting targets set within the office and business. • Building a relationship with suppliers accordingly. • Helping Energy Consultants reach their targets and achieve bonus. • Developing your own knowledge of the process so that you know each individual supplier. Show less



Poppleton School of Dance & Performing Arts

• Jarrow, England, United Kingdom

• Student Dance Teacher

  • May 2012 - Mar 2018

  • Responsible for managing, engaging, and interacting with young children in a dance lessons and around the building. • Communicate appropriately according to the particular stage of development of the child / dancer. • Maintaining and updating all health and safety aspects during a practical lesson. • Organising the children with set routines in which they practice and work towards a finished performance. • Engaging with parents professionally if certain situations occur. • Awareness of warm up and cool down to eliminate any injuries to the dancers while being under dance instruction. • Applying strategies for dealing with the short attention spans and behavioral challenges typical of the younger age group. (3-16 years old). Show less



TCP

• Sunderland, England, United Kingdom

• Business Admin Apprentice

  • Feb 2015 - Nov 2016

  • To assist and support all departments in carrying out day-to-day administration tasks. • Covering all reception duties. • The organisation of appointments / diaries / drafting correspondence. • Liaising between departments including internal and external clients. • Fielding calls, transmissions and emails. • Take payments from customers (cash, cheques and card machine). • Completing and sending out invoices and guarantees of work. • Filing, photocopying, scanning and other general office duties. • Ordering stationary. • Pricing up customer products and services from measurements given face-to-face and over the phone. • To observe the confidentiality of company and client information. Show less