Shaunette Brown
Call Center Counselor at Vibrant Emotional Health- Claim this Profile
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Bio
Credentials
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Critical Thinking and Problem Solving
LinkedInJul, 2021- Nov, 2024 -
Microsoft Teams Essential Training
LinkedInJun, 2021- Nov, 2024 -
Recovering from a Layoff
LinkedInJun, 2021- Nov, 2024 -
Diversity, Inclusion, and Belonging
LinkedInMay, 2021- Nov, 2024 -
Optimize Your Resume for Applicant Tracking Systems
LinkedInMay, 2021- Nov, 2024 -
Health and Safety
New York State Department of HealthApr, 2019- Nov, 2024 -
CPR (CPR)
American Red CrossApr, 2019- Nov, 2024
Experience
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Vibrant Emotional Health
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Call Center Counselor
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Jan 2022 - Present
- Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and /or chat/ text visitors who are in emotional distress. - Conduct assessments in accordance with program policies and procedures. - Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services. - Manage interactions to ensure appropriate level of support is provided in efficient manner. Show less
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Mini Miracles Kiddie Kampus
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Greater New York City Area
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Curriculum Coordinator
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Jan 2019 - Jan 2022
- Developed class enrichment activities, schedules, and monitored program operations. - Delegated responsibilities and supervised staff, guiding to drive maximum performance. - Analyzed problematic situations and occurrences and provided solutions to ensure success. - Resolved 100% of daily inquiries and commended for intense customer focus. - Reviewed and researched industry changes to state policy guidelines that may affect safety and made recommendations for additional learning paths. Show less
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SAFE & SOUND DAYCARE
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Brooklyn NY
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Operations Manager
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Jun 2014 - Jan 2019
- Researched and reviewed all NY state licensing regulations, policies, and procedures. - Established company policies and communicated them to staff and parents. - Recruited, trained, and mentored staff to ensure high-quality care. - Developed an unwavering commitment to customer service, with the ability to build productive relationships while resolving complex issues. - Maintained records and met all licensing requirements including budget payroll. - Researched and reviewed all NY state licensing regulations, policies, and procedures. - Established company policies and communicated them to staff and parents. - Recruited, trained, and mentored staff to ensure high-quality care. - Developed an unwavering commitment to customer service, with the ability to build productive relationships while resolving complex issues. - Maintained records and met all licensing requirements including budget payroll.
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UNIQUE CARE COMMUNITY SERVICES INC
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United States
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Individual and Family Services
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1 - 100 Employee
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Medicaid Service Coordinator
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Feb 2018 - Nov 2018
- Researched and coordinated services for individuals that would enhance substantive care. - Developed and updated the “Individual Service Plan” for each client. - Advocated for the rights and for the valued outcomes of individuals with developmental disabilities. - Reviewed and monitored medical, psychological, psychosocial, and psychiatric evaluations with department professionals annually. - Attentively listened to solve problems creatively with the use of tact and diplomacy to achieve win-win outcomes. Show less
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MASTERING MINDS INC
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New York City Metropolitan Area
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Safety & Training Assistant
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Jul 2012 - Dec 2014
- Organized, formated brand materials, and processed the evaluation of courses. - Developed written and visual materials used to guide trainees. - Processed enrollments and answered routine inquiries regarding courses, billing questions and location. - Researched and updated training materials using digital files and software. - Organized, formated brand materials, and processed the evaluation of courses. - Developed written and visual materials used to guide trainees. - Processed enrollments and answered routine inquiries regarding courses, billing questions and location. - Researched and updated training materials using digital files and software.
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NYC Department of Education
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United States
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Primary and Secondary Education
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700 & Above Employee
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Social Studies Teacher and Team Lead
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Oct 2000 - Jun 2014
- Developed small group/ whole group instruction based on individual learning needs. - Developed instruction to meet the needs of students with individual education plans. - Experienced in providing support in a busy environment for public school students and the community.- Reviewed and maintained portfolios, to monitor their level of academic success.- Coordinated team meetings to manage grade expectations and executed plans for student success.
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Substance Abuse Prevention Intervention Specialist
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Mar 1999 - Oct 2000
- Provided risk counseling to individuals and groups focused on self-esteem, academic failure, depression, anxiety, problem-solving, and adjustment issues. - Assisted crisis intervention team in handling crisis situations. - Participated in child study team meetings and provided peer mediation as well as conflict resolution. - Served as a liaison between parents, teachers, administration, and community to provide appropriate referrals for outside services.
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Education
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1996 - 1999
St. John's University
Bachelor of Arts - BA, Sociology
Community
