Experience

UPS i-parcel

• United States
• Transportation, Logistics and Storage
• 100 - 200 Employee

• Tech Support

  • May 2013 - Present

  The i-Parcel team of UPS provide retailers a wonderful one-stop-shop method of globally shipping packages. Instead of opening complicated relationships with the 100's of shipping providers in Europe or Asia, the i-Parcel team does the work for them by creating a central interface for the retailer to connect with many different shipping services in the world. Responsibilities include (but not limited to): -Wide range of user support including email, VoIP phone connection and troubleshooting, - -PC repair such as replacing hard drives, power supplies, etc -I was the primary technology purchaser prior to UPS's purchase of i-Parcel. -User support for our in-house custom built shipping applications -Finding and reporting software bugs to developers -Running/modifying SQL reports per user specifications -Wrote a number of scripts (batch, python, Linux shell) to assist developers or users -Wrote a stand alone multi-threaded desktop application (still in daily use) in C# for the developers that will recursively search all documents in a directory for any number of desired strings and email the results -create and support email accounts for all employees using Google Apps for Business suite -assist with server management I have experience with: -MS SQL Server Management Studio -Redmine ticket system -Zendesk -Visual Studio -Google Apps for Business -Crystal Reports -Linux, Windows XP, 7, 10, and Max OS Show less



Bright House Networks

• United States
• Telecommunications
• 700 & Above Employee

• PC/Service Technician

  • Nov 2005 - Apr 2013

  Currently employed as a service technician. • 7+ years of experience in both the installation and service departments • Proficient experience troubleshooting network connection issues, PC repair, digital TV service, phone (copper pair), and internet related issues. • Voluntarily worked and excelled as a 1010 technician to solve the most difficult customer issues after previous unsuccessful attempts by other technicians. • Continuously maintained a very low repeat rating which is a basic success measurement. Show less



Bonefish Grill

• Restaurants
• 700 & Above Employee

• Server

  • Jan 2004 - Jan 2005

  Employed as a server (food preparation and serving). • Assisted with the opening of a new casual dining establishment and helped the restaurant achieve rave opening reviews. • Provided food and drink delivery service to customers. • Became proficient in customer satisfaction, communication, multitasking, and learning to properly serve difficult customers. • Consistently earned high performance reviews. Employed as a server (food preparation and serving). • Assisted with the opening of a new casual dining establishment and helped the restaurant achieve rave opening reviews. • Provided food and drink delivery service to customers. • Became proficient in customer satisfaction, communication, multitasking, and learning to properly serve difficult customers. • Consistently earned high performance reviews.



Rex TV and Appliances

• Sales

  • Jan 2002 - Jan 2004

  Employed as a sales manager and assistant store manager. • Sold televisions and other appliances in a highly competitive commission based sales environment. • Managed warehouse inventory, monitored shipping, and created and executed goals for sales reps. Employed as a sales manager and assistant store manager. • Sold televisions and other appliances in a highly competitive commission based sales environment. • Managed warehouse inventory, monitored shipping, and created and executed goals for sales reps.