Solutions Consultant

• Jun 2023 - Present

Solutions Consultant

• Mar 2023 - Jun 2023

Solutions Consultant

• Mar 2023 - Jun 2023

TBC

• Mar 2023 - Mar 2023

Client Advisor

• Nov 2017 - Mar 2023

After 25 years in the legal industry (sat on both sides of the table, in-house and vendor), I am putting my experience to good use in helping clients get the most from their software investments. After 25 years in the legal industry (sat on both sides of the table, in-house and vendor), I am putting my experience to good use in helping clients get the most from their software investments.

Solutions Consultant

• Mar 2016 - Mar 2023

As a client advisor, I am tasked with supporting both new and existing clients and helping them get the most from their VisualFiles investments. This can involve in-depth discovery sessions, reporting back areas where changes can be made or 'show & tell' sessions covering new areas of functionality. It's a great role involving many facets of the legal process and one which adds to the breadth of my legal background. As a client advisor, I am tasked with supporting both new and existing clients and helping them get the most from their VisualFiles investments. This can involve in-depth discovery sessions, reporting back areas where changes can be made or 'show & tell' sessions covering new areas of functionality. It's a great role involving many facets of the legal process and one which adds to the breadth of my legal background.

Product Manager

• Jan 2016 - Mar 2016

Solution Design Consultant within the Product Management Team.

Transition Manager - Product Management

• Apr 2014 - Mar 2016

This role is specialising in helping customers transition from their existing system to the Peppermint Legal Service Platform, and in particular managing the customer through the process of moving data from one system to another and ensuring the right solutions are used as part of that process and the customer understands and can work with the end product. It includes consulting with the customer to understand their business needs and requirements and translating those into a deliverable solution whilst ensuring the customer is kept fully informed throughout and managing expectations effectively. This requires an understanding of the nuances of legal services providers, and prior knowledge andexperience of legal finance systems.The role forms part of the Product Management team within Peppermint which helps to shape and define the features and functionality in the Peppermint Platform to meet and exceed current and future market requirements, such that the Peppermint Platform is the best product in its sector. This includes in-depth involvement and close participation in the full product process, from requirements gathering and definition through to product release. Show less

Envision Sales and Services Support Consultant

• Apr 2012 - Apr 2014

Responsible for delivering in depth sales demonstrations to prospective clients and existing clients that cover all areas of Envision's functionality. Responsible for delivering in depth sales demonstrations to prospective clients and existing clients that cover all areas of Envision's functionality.

Head of ICT

• Feb 1995 - Apr 2012

Head of ICT responsible for the development of the internal ICT Systems ICT Strategy, budgets and staff. Head of ICT responsible for the development of the internal ICT Systems ICT Strategy, budgets and staff.

DPC 4

• 1991 - 1994

Worked in the data processing centre in Chapel Allerton before it was closed down and moved to Glasgow. Worked in the data processing centre in Chapel Allerton before it was closed down and moved to Glasgow.

IT Manager

• Jun 1989 - Sep 1993

Worked in Bradford office running Debt Recovery System and Accounts Department, prior to the merger with William Priors. Worked in Bradford office running Debt Recovery System and Accounts Department, prior to the merger with William Priors.