Experience

Baja Bound Mexican Insurance

• United States
• Insurance
• 1 - 100 Employee

• Client Care Manager

  • Nov 2019 - Present

  • Assist with recruiting new Customer Service Agents (CSA) • Review CSA time card and PTO schedule • Problem solves all CSA issues to seek resolution • Organize relevant training for CSA • Monitor CSA email & telephone calls and provide timely feedback • Assist in employee preformance review and created goal oriented action steps • Assist with employee terminations • Train website process, agent manual, insurance Terms and Conditions guidelines • Administer guidelines test • Update manual •… Show more • Assist with recruiting new Customer Service Agents (CSA) • Review CSA time card and PTO schedule • Problem solves all CSA issues to seek resolution • Organize relevant training for CSA • Monitor CSA email & telephone calls and provide timely feedback • Assist in employee preformance review and created goal oriented action steps • Assist with employee terminations • Train website process, agent manual, insurance Terms and Conditions guidelines • Administer guidelines test • Update manual • Troubleshoot problems with team • Design learning tools i.e. flowcharts, concept maps • Oversee business Instagram account

• Customer Service Lead

  • Sep 2018 - Jan 2020

  • Customer service agent office orientation • New agent licensing and education •Training on customer service models • Train website process, agent manual, insurance terms and conditions guidelines • Administer guidelines test • Update manual • Troubleshoot problems with team • Design learning tools i.e. flowcharts, concept maps •

• Bilingual Insurance Agent

  • Nov 2015 - Sep 2018

  • Servicing insurance policies for customers • Assisting clients via phone, email, and live chat • Assisting customers with insurance claims •Provide information and resources regarding travel to Mexico • Translating website to Spanish • Monitoring agent files for required updates • CA insurance license •



Navicore Solutions

• United States
• Financial Services
• 1 - 100 Employee

• Bilingual Housing Counselor

  • Oct 2014 - Oct 2015

  • HUD certified • Analyzed clients' situations and provided the best loss-mitigation solutions • Utilized extensive education, resources, and referrals for assistance from additional organizations • Provided a detailed and customized client action plan • Facilitated communication between the client and the mortgage servicer •

• Bilingual Credit Counselor

  • Feb 2014 - Oct 2014

  • National Foundation for Credit Counseling certified • Provided financial counseling and education • Prepared detailed budget analysis•



Amy Wood Properties

• Pass Christian, Mississippi

• Communications / Administrative Assistant

  • Jul 2013 - Oct 2013

  • Coordinated scheduling and communications for real estate agency • Actualization of Multiple Listing Service (MLS) • Managed website and social media • Created weekly newspaper ad and property flyers • • Coordinated scheduling and communications for real estate agency • Actualization of Multiple Listing Service (MLS) • Managed website and social media • Created weekly newspaper ad and property flyers •



Safran

• France
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Materials Analyst

  • Dec 2012 - Jun 2013

  • Managed purchasing, invoices, inventory, and quality control • Analyzed weekly production reports • Conducted project management to oversee critical, short-term, and long-term timelines • Employed BPCS (Business Planning and Control System) and Material Requirements Planning (MRP) software to maximize outcomes • Orchestrated collaboration between engineering and finance departments • • Managed purchasing, invoices, inventory, and quality control • Analyzed weekly production reports • Conducted project management to oversee critical, short-term, and long-term timelines • Employed BPCS (Business Planning and Control System) and Material Requirements Planning (MRP) software to maximize outcomes • Orchestrated collaboration between engineering and finance departments •



Ciao Italia

• Chihuahua City, Mexico

• Bilingual Instructor and Translator

  • 2009 - 2010

  • Completed oral and written translations for the State Government of Chihuahua • Taught English writing, grammar, reading, and oral communications • Conducted 1:1 tutoring sessions and classes of 2–8 students • • Completed oral and written translations for the State Government of Chihuahua • Taught English writing, grammar, reading, and oral communications • Conducted 1:1 tutoring sessions and classes of 2–8 students •



New Lingua

• Cuernavaca, Mexico

• Bilingual Instructor

  • 2008 - 2009

  • Taught primarily business professionals English writing, grammar, reading, and oral communications skills • • Taught primarily business professionals English writing, grammar, reading, and oral communications skills •



Berlitz Corporation

• United States
• Education
• 700 & Above Employee

• Bilingual Instructor and Translator

  • 2007 - 2008

  • Translated corporate communications • Completed 32-hour teacher training course • Taught primarily business professionals English writing, grammar, reading, and oral communications skills • • Translated corporate communications • Completed 32-hour teacher training course • Taught primarily business professionals English writing, grammar, reading, and oral communications skills •