Solutions Consultant

• Jul 2022 - Present

Frontend Developer

• Nov 2020 - Jul 2022

Frontend Developer

• May 2020 - Nov 2020

Customer Service Representative

• Jun 2017 - May 2020

Offering multiple platforms of customer support to customers in relation to competitive car hire and ground transportation. The duties within this role included:- Handling multiple customer queries while providing a first class customer service- Handling customer care and sales queries on all contact channels including; webchat, phone, email, social media and post- Taking ownership of one's responsibilities, goals and individual metrics- Efficient interactions delivering excellent customer service and first contact resolution- Continuously contribute to contact and customer improvement- Managing customer reservations while assisting to modify, cancel and discuss details further

Front End Developer Intern

• Jan 2019 - Sep 2019

This internship allowed me to work as a front end developer by updating websites and widgets for partners of Cartrawler, which are mostly international airlines. Gained experience working as part of 2 engineering teams and a design team. In both teams, I actively engaged with other developers to learn from their own experiences in this role. Technical skills developed:- Babel- CSS / SASS- Git- Groovy- HTML- Javascript- Jenkins- Jest- Jira- JSON- JSX- NodeJS- Photoshop- Protractor- ReactJS- Sketch- Webpack- Wiremock- YarnI was also part of a project in which we generated, organised and tested over 500 individual vehicle images to replace them with the images we currently had in production.

Sales Assistant

• Jul 2016 - Dec 2016

Stock replenishment and merchandising.Cashier Trained.Experience in working in a commission based sales environment. Stock replenishment and merchandising.Cashier Trained.Experience in working in a commission based sales environment.

Junior Sous Chef

• May 2015 - Sep 2015

Undertake menu planning in consultation with the Head Chef.Managing all areas of the kitchen and cooking areas.Monitor sanitizing practices.Assisting in purchasing supplies and taking inventory.Tactfully handling any customer's feedback, concerns or suggestions.Supervision of trainee chefs in the kitchen. Undertake menu planning in consultation with the Head Chef.Managing all areas of the kitchen and cooking areas.Monitor sanitizing practices.Assisting in purchasing supplies and taking inventory.Tactfully handling any customer's feedback, concerns or suggestions.Supervision of trainee chefs in the kitchen.