Experience

rigneydolphin

• Ireland
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Team Captain

  • Nov 2021 - Present

  Ireland My Key Responsibilities include - Effectively leading my team, maintaining agreed service levels and managing performance through coaching Provide valuable and regular feedback to my team through performance management Manage and monitor team performance against KPI’s Carry out call evaluations to ensure consistency of quality in the standards provided by the team Drive a strong customer focus with commitment from the team to deliver the highest standards in customer care… Show more My Key Responsibilities include - Effectively leading my team, maintaining agreed service levels and managing performance through coaching Provide valuable and regular feedback to my team through performance management Manage and monitor team performance against KPI’s Carry out call evaluations to ensure consistency of quality in the standards provided by the team Drive a strong customer focus with commitment from the team to deliver the highest standards in customer care and professionalism Act as a referral point for the team for complex and escalated queries Provide detailed reports of the service performance Identify and inform the Operations Managers of call trends and other related issues that affect and drive the department’s daily operations Act as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of RigneyDolphin values Other duties that are assigned to me by my manager or member of management

• HSE Advisor

  • Apr 2021 - Nov 2021

  Eager and Determined



Bunratty Castle Hotel Blarney Group

• Ireland
• Hospitality
• 1 - 100 Employee

• Hotel Receptionist

  • Sep 2020 - Apr 2021

  County Clare, Ireland



Great National Hotels and Resorts Group

• Ireland
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Jun 2019 - Aug 2020

  Ennis, Clare, Ireland