Experience

HammerTech

• Australia
• Software Development
• 1 - 100 Employee

• Customer Support Manager

  • Aug 2021 - Present



Ultimate Business Systems

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support Manager

  • Mar 2020 - Aug 2021



Freeelance

• Melbourne, Australia

• Freelance Customer Experience Consultant

  • Mar 2019 - Mar 2020

  An experienced Customer Service consultant with a demonstrated history delivering world class Customer Service and Customer Experience solutions. With... - 20 years of experience delivering exceptional customer service and experience - A true passion for omnichannel customer support - Desire to lead people on a journey to being the best they can be - Understanding how to use technology to deliver world class customer service and experience Experience with... - Zendesk - Amazon Connect - Avaya Aura - Skype for Business - Slack History of... - Developing teams of motivated and succesful individuals - Providing exceptional leadership and guidance - Managing internal and external stakeholders at all levels - Creating and delivery of focused, long term CX strategy Show less



carsales.com.au

• Australia
• Technology, Information and Internet
• 500 - 600 Employee

• Group Manager Customer Service | Head of Building & Faclities

  • Aug 2017 - Feb 2019

• Group Manager Customer Service

  • Nov 2011 - Jul 2017

• Dealer Services Team Manager

  • Apr 2009 - Nov 2011

• Southern States Account Manager

  • Sep 2007 - Mar 2009

• Senior Account Manager

  • Sep 2006 - Aug 2007

• Account Manager

  • Sep 2005 - Aug 2006