Experience

Primary Care Psychology Associates

• United States
• Mental Health Care
• 1 - 100 Employee

• Revenue Collection Supervisor

  • Feb 2012 - Present

  • Responsible for the timely and efficient recovery of patients’ outstanding debt • Utilizes multiple forms of communication; including, but not limited to, telephone, email, mail, and fax; to notify customers’ of their delinquent accounts • Maintains a prompt and systematic follow-up for the resolution of all medical bills • Utilizes Microsoft Excel and Cycle Billing to maintain organized information regarding delinquent accounts and all recent activity • Ensures accuracy by communicating with insurance companies to ensure collections claims do not include payments meant for insurance carriers Show less



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• FDCPA Certified Debt Collection Specialist

  • Jul 2010 - Present



AMITA Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Financial Services / CBO Specialist (Contract)

  • Jul 2015 - Oct 2015

  • Accurately, and in a timely manner, submitted claims to insurance carriers • Ensured follow-up for the resolution of billing edits/errors, based on established protocols • Handled written and verbal inquiries related to billing • Ensured confidentiality of all information pertaining to patient services rendered • Communicated effectively with other departments to obtain accurate billing information • Met established standards for productivity, results, and quality • Accurately, and in a timely manner, submitted claims to insurance carriers • Ensured follow-up for the resolution of billing edits/errors, based on established protocols • Handled written and verbal inquiries related to billing • Ensured confidentiality of all information pertaining to patient services rendered • Communicated effectively with other departments to obtain accurate billing information • Met established standards for productivity, results, and quality



Medical Recovery Specialists

• United States
• Financial Services
• 1 - 100 Employee

• Collection and Customer Service Specialist

  • Jul 2007 - May 2011

  • Mailed and faxed system generated collection notice letters to customers to encourage payment in full of delinquent accounts • Accomplished periodical quotas of 125 inbound/outbound calls utilizing call center metrics hardware and software • Established rapport with customers while utilizing exceptional customer service and firm collection strategies • Collected on third party liability claims, worked with liability insurance carriers and Worker’s Compensation carriers and communicated effectively with attorneys involved • Filed and processed Health care Liens in accordance with State Law protocol • Worked with Council for Affordable Quality Health care and all major and subsidiary insurance companies Show less