Technical Product Analyst I

• May 2018 - Present

Freight Associate

• Feb 2018 - May 2018

Call Center Representative

• Feb 2018 - May 2018

PC Technician

• Aug 2016 - Sep 2017

Essential Duties and Responsibilities: • Serve as primary point of contact for the IT department for both internal and external inquires. • Answer all incoming helpdesk telephone calls • Perform administrative tasks for the IT Department. • Provide help desk support for entire organization. • Troubleshoot personal computer hardware and software problems. • Install and maintain hardware and software products on personal computers. • Maintain records in network management systems such as Active Directory. • Install and maintain accurate inventory of software and computer equipment for entire organization. • Provide technical assistance to all departments in the procurement, installation, and operation of computer equipment suitable for their needs. • Restore and back-up computer files. • Organize, schedule, prioritize and perform work and complete assignments accurately and within deadlines with a minimum of supervision. • Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties. • Organize equipment storage areas. Recycle equipment as needed. • Install and terminate network cables. • Answer pager and provide assistance as needed. • Produce reports for helpdesk activity and efficiency. • Train PC users in software and operating systems use. • Document resolutions for future reference. Show less

Dell Refresh Team

• Mar 2016 - Aug 2016

General Duties: • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide • Coordinates with Client End User on expectations and availability to conduct Managed Client Services. • Performs troubleshooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets on-site / remote locations. • Identifies potential issues that could adversely impact End User experience and follows through on action steps. • Utilizes advanced tools / technical knowledge to mediate customer problems and conduct scheduled installs. • Strives to meet all Client SLAs and Customer Satisfaction Goals. • Escalate to Field Services Management on issues that impact the entire operation at a given site • Basic installation and maintenance of technical products. • Follows predefined procedures and tasks in everyday activities. Additional Operational Side Duties: • Establishes working knowledge and application of a specialized technical skill. • Understands how work impacts results for their area. • Demonstrates knowledge of internal operations and develops relationships to facilitate workflow. • Applies specialized knowledge to coordinate day-to-day work. • Demonstrates knowledge of related regulations and standards. • Demonstrates a strong understanding of current processes and procedures and may identify opportunities for improvement. • Completes a wide range of tasks and assignments. • Demonstrates flexibility with projects and assignments which are typically non-routine and variable in nature. • Resolves more complex situations by applying demonstrated knowledge and skills generally acquired through job experience. Show less

IT Consultant

• Dec 2015 - Aug 2016

I worked for TEKsystems as an IT Contractor. Through TEK I received my jobs at Aspirus and Dell respectively. My case worker was Sharel Goffard and she was a wonderful person to work with! If you are going into the IT field but lack the experience like I did, then I suggest working with TEKsystems to gain invaluable experience and knowledge in the IT field. I worked for TEKsystems as an IT Contractor. Through TEK I received my jobs at Aspirus and Dell respectively. My case worker was Sharel Goffard and she was a wonderful person to work with! If you are going into the IT field but lack the experience like I did, then I suggest working with TEKsystems to gain invaluable experience and knowledge in the IT field.

IT Helpdesk Analyst

• Dec 2015 - Mar 2016

GENERAL SUMMARY: Serves as the primary and first level of support for Aspirus, Inc. users of Information Technology. Accountable for providing first level support for various applications in Information Technology and providing effective communication to other IT resources for seamless customer support. • Identifies opportunities to improve patient experience. • Participates in projects/programs designed to enhance service delivery and patient satisfaction. • Identifies opportunities to improve the Environment of Care, and patient and staff safety. • Participates in projects and programs designed to create a safe environment to avoid error. • Provides first level support for Aspirus, Inc. Information Technology users. • Possesses excellent customer service skills. • Possesses strong personal computer skills including Windows networking with some basic understanding of networks. • Possesses good understanding of current e-mail system. • Possesses a working knowledge of the Internet. • Possesses working knowledge of current office automation tools. • Develops thorough understanding of current help desk software and inputs all calls into support system. • Demonstrates utmost professionalism. • Works with other Information Technology members to promote a teamwork environment. • Demonstrates a high degree of accuracy, efficiency and attention to detail to all performed tasks. • Possesses a basic understanding of all telecommunications systems including telephone system, voice mail system, paging system and nurse call system. • Demonstrates knowledge of department personnel with the ability to redirect calls to the appropriate person. Show less

IT Member/Bank Teller

• 2015 - 2015

• Troubleshot banking systems and resolved applications software issues • Uploaded systems software and ensured upload processed without fault • Installed peripheral computer equipment including monitors and keyboards • Transferred computer systems during reconstruction of facility • Troubleshot banking systems and resolved applications software issues • Uploaded systems software and ensured upload processed without fault • Installed peripheral computer equipment including monitors and keyboards • Transferred computer systems during reconstruction of facility

Computer Lab Assistant

• 2014 - 2015

• Analyzed network data to determine network usage, disk space availability, and server function; successfully upgraded our two servers to Windows Server 2012 R2 from Windows Server 2008 and Windows Server 2003 • Configured and defined parameters for installation and testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, and related networking equipment • Updated Operating Systems weekly, ran scans, and kept network healthy • Trained users in procedures related to network applications software and related systems Show less

Security Officer and Table Games Dealer

• 2008 - 2015

• Computed amounts of players' wins or losses to calculate the amount of money won. • Paid winnings or collected losing bets as established by the rules and procedures of specific games • Warned customers of rule infractions or violations, and apprehended or evicted violators from premises • Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences • Computed amounts of players' wins or losses to calculate the amount of money won. • Paid winnings or collected losing bets as established by the rules and procedures of specific games • Warned customers of rule infractions or violations, and apprehended or evicted violators from premises • Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Fire Direction Specialist (E-4)

• 2000 - 2004

• Established and maintained radio and wire communications; operated computer systems for weapons targeting, firing, and launch • Validated and digitally transmitted missions for targeting and firing of multiple launch rocket systems • Operated military vehicles; conducted preventive and routine maintenance on weapons and related equipment • Established and maintained radio and wire communications; operated computer systems for weapons targeting, firing, and launch • Validated and digitally transmitted missions for targeting and firing of multiple launch rocket systems • Operated military vehicles; conducted preventive and routine maintenance on weapons and related equipment