Shaun Mullan
Fitness Coach at The Fit Project- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Mandarin Elementary proficiency
Topline Score
Bio
Credentials
-
Certificate IV in Assessment and Workplace Training
Excelior Pty Ltd, 20985Jul, 2005- Oct, 2024 -
Certificate II in Telecommunications (Call Centres)
SWC Training, Registered Training Organisation 4567Nov, 2002- Oct, 2024
Experience
-
The Fit Project
-
Australia
-
Health, Wellness & Fitness
-
1 - 100 Employee
-
Fitness Coach
-
Apr 2023 - Present
-
-
-
Bupa
-
United Kingdom
-
Hospitals and Health Care
-
700 & Above Employee
-
Communications Lead
-
May 2021 - Present
-
-
Customer Culture Specialist
-
Sep 2018 - May 2021
-
-
Team Leader
-
Jun 2017 - Sep 2018
-
-
Sales Coach
-
Apr 2016 - Jun 2017
-
-
Customer Care Specialist
-
Aug 2012 - Apr 2016
Handling inbound and outbound contacts with at-risk health insurance members. Working within a team responsible for reducing cancellations, lapses, and arrears. The team is ultimately responsible for a significant increase in customer revenue through improved retention rates.
-
-
Sales Consultant
-
May 2011 - Jul 2012
Responded to phone and e-mail enquiries from customers seeking travel, home, and/or car insurance. Identified potential members’ needs and provided the right product/s to suit their requirements.
-
-
-
-
Fitness Coach
-
Sep 2022 - Present
-
-
-
Origin Healthcare
-
United States
-
Hospitals and Health Care
-
1 - 100 Employee
-
National Allocations Coordinator
-
2010 - 2010
Managed the National Allocations Contact Centre (30.0 FTE).Sourced staff for vacancies in healthcare facilities. Sourced employment for healthcare staff seeking employment. Developed rapport and built on relationships with both parties.Oversaw the implementation of Business Systems’ initiatives, policies, and processes to optimise business objectives.
-
-
IT Systems Analyst
-
2010 - 2010
-
-
Business Optimisation Coordinator
-
2009 - 2010
Developed the newly created role of Business Optimisation Coordinator. Assisted the National Allocations Coordinator in Allocations management and improving national figures. Communicated with all teams and other departments to determine best practice and implement national strategies and processes to achieve this.Managed the movement of Allocations in South Australia to the head office in Melbourne. Managed a team (3.0 FTE) dedicated to maintain stability during the changeover and increase business in South Australia.Sourced staff for vacancies in healthcare facilities. Sourced employment for healthcare staff seeking employment. Developed rapport and built on relationships with both parties. Show less
-
-
Team Leader (South Australia)
-
2009 - 2010
-
-
Team Leader (Victoria)
-
2009 - 2010
-
-
Team Leader (Western Australia)
-
2007 - 2009
Relocated to Perth to develop the newly formed role of Team Leader (WA), with four primary objectives:- Improve Staff Retention and Morale - Develop Allocations KPIs, meet and improve on these- Improve Shift Fills - Implement new systems, continuous improvement, etc.Managed a team (7.0 FTE) dedicated to increasing business in Western Australia.Sourced staff for vacancies in healthcare facilities. Sourced employment for healthcare staff seeking employment. Developed rapport and built on relationships with both parties. Show less
-
-
Team Leader (Queensland)
-
2005 - 2007
Developed the role of Team Leader (QLD)Created and managed a team (3.0 FTE) dedicated to increasing business in Queensland.Sourced staff for vacancies in healthcare facilities. Sourced employment for healthcare staff seeking employment. Developed rapport and built on relationships with both parties.Assisted in the management and day-to-day tasks of the Allocations centre and mentored/coached Allocations staff.
-
-
Acting Assistant Manager
-
2004 - 2005
-
-
Senior Allocations Consultant
-
Sep 2003 - 2005
-
-
Allocations Consultant
-
Mar 2003 - Sep 2003
-
-
-
TeleTech
-
Denmark
-
Appliances, Electrical, and Electronics Manufacturing
-
Customer Service Representative (Tier 2)
-
2002 - 2003
-
-
Customer Service Representative
-
2001 - 2002
Providing home-internet support to Bigpond Dial-up Users.
-
-
-
Caf'fiend
-
Book and Periodical Publishing
-
Waiter
-
2000 - 2001
-
-
-
-
Ink Technician
-
1998 - 2001
-
-
-
Royal New Zealand Air Force
-
New Zealand
-
Armed Forces
-
200 - 300 Employee
-
Musician
-
1996 - 2001
-
-
-
-
Printer
-
1993 - 1998
-
-
-
The Post
-
Netherlands
-
Advertising Services
-
1 - 100 Employee
-
Illustrator / Delivery Manager
-
1992 - 1993
-
-
Education
-
Australian Institute of Fitness
Certificate IV, Health and Physical Education/Fitness -
Deakin University
Diploma of Leadership and Management -
Auckland Institute of Technology
Trade Certificate, Offset and Letterpress Printing (Sheetfed) -
Hawera High School
School Certificate, Art, Technical Drawing, Maths, English, Science -
Hawera High School
6th Form Certificate, English, Math, Biology, Technical Drawing, Art -
Griffith University