Experience

Nuffield Orthopaedic Centre NHS Trust

• Wellness and Fitness Services
• 1 - 100 Employee

• Digital Service Manager

  • May 2012 - Present

  •Developed and implemented Divisional IT Strategy •Maximised IT Capabilities of service units •Resolved urgent IT Queries •Resolved urgent IT Queries •Planned and implemented Net call VIP Phone system •Designed and implemented a Directly Bookable Clinical Assessment Unit •Coordinates quarterly maintenance releases and testing of these •Leads communication of wider system operational issue to users •Developed and implemented Divisional IT Strategy •Maximised IT Capabilities of service units •Resolved urgent IT Queries •Resolved urgent IT Queries •Planned and implemented Net call VIP Phone system •Designed and implemented a Directly Bookable Clinical Assessment Unit •Coordinates quarterly maintenance releases and testing of these •Leads communication of wider system operational issue to users



Oxford University Hospitals NHS Trust

• Oxford

• Choose & Book Project Manager

  • Aug 2011 - May 2012

  •Lead and project managed a team of four in the development, delivery and implementation of the Choose & Book Program •Lead in the development and guidance of team •Developed, agreed and implemented the lean changes required within the Trust to move forward with directly bookable Choose and Book. •Developed and supported the ownership and engagement of Clinicians to implement the reviewing of referral letters “on line”. •Delivered development and training sessions to staff on the use of the system. •Identified cultural, organisational and business constraints affecting proposed changes and developed strategies to overcome these Show less



Oxford University Hospitals NHS Trust

• Oxford

• Outpatient Services Manager

  • Feb 2010 - 2011

  •Contributed to the strategic planning of services within the Clinical Directorate. •Identified future resourcing requirements to meet contractual requirements. •Ensured the delivery of a responsive, high quality, value for money service within the Clinical Directorate •Achieved patient access standards and activity targets with the available resources. •Monitored and took action to ensure that all quality, productivity and profitability targets are achieved. •Prepared business cases for all aspects of the Clinical Directorates activities. •Coordinated the development of cost improvement plans for the Clinical Directorate. •Accountable for delegated budgets within the Clinical Directorate and ensured the achievement of financial balance •Lead in the development and delivery of cost improvement programmes and manage expenditure within designated control levels. •Accountable for delivering and monitoring performance against set targets (activity, finance, outcomes and utilisation). •Ensured the utilisation of management information systems to support the efficient and effective management of resources against agreed financial and activity targets and standards. •Lead, managed, motivated and developed team of 50 Admin staff as well as 70 Nursing staff Show less