Experience

TekSavvy Solutions Inc.

• Canada
• Telecommunications
• 300 - 400 Employee

• Service Resolution Associate Tech Support - Business Sales Development

  • Nov 2012 - Present

  My mission as a Service Resolution Associate (SRA) is to build, repair, and improve TekSavvy’s relationships with its customers. Secondary to this priority is to help in the continued training and improvement of TekSavvy’s front line customer service and technical support associates. I'm currently in business sales. TekSavvy is expanding their services into IP Transit and Colo from their partnered data centre ROOT. My mission as a Service Resolution Associate (SRA) is to build, repair, and improve TekSavvy’s relationships with its customers. Secondary to this priority is to help in the continued training and improvement of TekSavvy’s front line customer service and technical support associates. I'm currently in business sales. TekSavvy is expanding their services into IP Transit and Colo from their partnered data centre ROOT.



Future Shop is now operated by Best Buy.

• Canada
• Retail
• 400 - 500 Employee

• Sales Lead

  • Sep 2009 - Jul 2013

  Sell the complete home solution. Train any new employees. Monitor and help maintain a high level of standards for each sales person on my team. That includes continuous learning of new and upcoming products and procedures. Communicate any issues to upper management. Keep a good relationship with all product reps. Sell the complete home solution. Train any new employees. Monitor and help maintain a high level of standards for each sales person on my team. That includes continuous learning of new and upcoming products and procedures. Communicate any issues to upper management. Keep a good relationship with all product reps.



Millennium Telecommunications Services

• Chatham

• Office Manager

  • Feb 2002 - Feb 2009

  Oversee a call centre office that employed 60-90 people. Maintain a strict sells quota. I led the hiring and training process. Also followed up with continuous improvements in sales for each agent. Oversee a call centre office that employed 60-90 people. Maintain a strict sells quota. I led the hiring and training process. Also followed up with continuous improvements in sales for each agent.