Experience

Metro-Tech Systems

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Quality Assurance Manager

  • Apr 2014 - Present

  Oversees a wide variety of activities of quality assurance supervisors within a four county area to ensure that services by technicians are followed within the parameters established within the company.Complete and maintains quality documentation and reports by collecting, analyzing, and information and trends including failed jobs, and corrective actions.Streamlined processes to obtain a better quality of workflow from quality assurance supervisors.Maintain working knowledge of residential and commercial Internet, video, and telephone products and services.Collects and analyzes data for software process evaluation and improvements and integrates them into business processes to address the business needs.Participate and organize meetings with 30+ technicians, and supervisors on a routine basis. Show less

• Dispatch Supervisor - April 2014- March 2017

  • Apr 2014 - Mar 2017

  Supervisor of up to eleven dispatch residential and business class employees, and ensure they were adequately trained in all required functions of the position.Effectively manage day to day operations, schedules, attendance, adherence to company policy, customer escalations and performance issues. Responsible for employee evaluations, hiring, and firing.

• Training Supervisor - September 2013- April 2014

  • Sep 2013 - Apr 2014

  Trained new employees in installation and repair of cable TV, telephone and internet services.Trained new employees on the specifications and how to configure all customer equipment for advanced services.Trained new employees on how to read Work OrdersEmphasized the importance of maintaining a clean vehicle and workspace at all timesTrained new technicians how to communicate effectively with customers and to maintain a professional outwardly appearance.

• QA Supervisor – December 2009 – September 2013

  • Dec 2009 - Sep 2013

  Oversee and direct activities concerned with development, application, and maintenance of quality standards for telecommunications processes. Helps with development and initiates standards for inspecting, testing and evaluation of jobs.Maintained time and production records. Data analysis of each job reported to Quality Assurance manager on a daily basis.Streamlined processes technicians input of nightly daily’s for processing to supervisors. Time efforts were cut in half after technicians shift was complete.Performed other job-related duties as needed. Show less

• Business Class Technician - November 2007 - December 2009

  • Nov 2007 - Dec 2009

  Installation or repair of cable TV, telephone and internet services for business class customers. (Per installation specifications)Install and configure all customer equipment for advanced services.

• Residential Cable Technician - April 2007 - November 2007

  • Apr 2007 - Nov 2007

  Installation or repair of cable TV, telephone and internet services. (Per installation specifications)Install and configure all customer equipment for advanced services.


Sony Music Entertainment
• United States
• Musicians
• 700 & Above Employee
• Recording Engineer

  • Sep 1997 - Mar 2006