Experience

Entegral

• United States
• Software Development
• 200 - 300 Employee

• Senior Support Specialist

  • Aug 2021 - Present



National Guardian Life Insurance Company

• United States
• Insurance
• 200 - 300 Employee

• Desktop Support Technician

  • Mar 2021 - Aug 2021

  Brought on to NGL's service desk team to build, prep, and deploy Windows Laptops for their Laptop Migration project to approx 200 employees in the company. After the laptop is deployed I coordinate the return of the old desktop units that are on lease. I additionally serve as their only onsite tech for the downtown Madison office and am the point of contact for folks working onsite with any IT related issues as well as monitoring the onsite ticket queue. Various skills frequently… Show more Brought on to NGL's service desk team to build, prep, and deploy Windows Laptops for their Laptop Migration project to approx 200 employees in the company. After the laptop is deployed I coordinate the return of the old desktop units that are on lease. I additionally serve as their only onsite tech for the downtown Madison office and am the point of contact for folks working onsite with any IT related issues as well as monitoring the onsite ticket queue. Various skills frequently used: - Windows OS Task Sequence Building via PXE -SCCM software deployment -AD Lookup -Profile Migrations for clients -Shipping/Campusship -Warranty -Asset management -Troubleshooting via WebEx/Phone -Conf Room and personal cube setups -LAN closet management -Jira Ticketing Software Show less Brought on to NGL's service desk team to build, prep, and deploy Windows Laptops for their Laptop Migration project to approx 200 employees in the company. After the laptop is deployed I coordinate the return of the old desktop units that are on lease. I additionally serve as their only onsite tech for the downtown Madison office and am the point of contact for folks working onsite with any IT related issues as well as monitoring the onsite ticket queue. Various skills frequently… Show more Brought on to NGL's service desk team to build, prep, and deploy Windows Laptops for their Laptop Migration project to approx 200 employees in the company. After the laptop is deployed I coordinate the return of the old desktop units that are on lease. I additionally serve as their only onsite tech for the downtown Madison office and am the point of contact for folks working onsite with any IT related issues as well as monitoring the onsite ticket queue. Various skills frequently used: - Windows OS Task Sequence Building via PXE -SCCM software deployment -AD Lookup -Profile Migrations for clients -Shipping/Campusship -Warranty -Asset management -Troubleshooting via WebEx/Phone -Conf Room and personal cube setups -LAN closet management -Jira Ticketing Software Show less



TDS®

• Operations Support Technician II

  • Feb 2018 - Mar 2021

  Monitor the TDS WTC Data Center, run backup jobs, all while working on Client Service ticket requests that come from branch offices daily that range from everything to Hardware Fulfillment to End User Support pertaining to hardware issues. Regularly install Windows Enterprise OS builds to Laptops and Workstations for deployment. I also process warranty requests to HP for items that need to be repaired. Other miscellaneous IT tasks done as needed.

• Operations Support Intern

  • Jun 2017 - Feb 2018



Target

• United States
• Retail
• 700 & Above Employee

• Electronics Team Member

  • Aug 2015 - May 2018

  I assist Target guests face to face with questions regarding Electronics and sell various products in the Electronics Dept. (I also field incoming calls to Electronics, Toys, and Sporting Goods) I also help out in other areas of the store, and assist with Store Projects as needed. I assist Target guests face to face with questions regarding Electronics and sell various products in the Electronics Dept. (I also field incoming calls to Electronics, Toys, and Sporting Goods) I also help out in other areas of the store, and assist with Store Projects as needed.



SMU Video Game Club

• Saint Mary's University of Minnesota

• President/Founder

  • Nov 2012 - May 2015

  A student organization which brings people from all over campus and the greater Winona area together to game and interact together. We built a community, held regular meetings and organized events via the school's email system, and the subsequent Facebook page we eventually created. I had a hand in all aspects of club while I was president including Budgeting, Fundraising, Marketing and Supplying. Here is the link to our page: https://www.facebook.com/groups/smuvideogamingclub/ A student organization which brings people from all over campus and the greater Winona area together to game and interact together. We built a community, held regular meetings and organized events via the school's email system, and the subsequent Facebook page we eventually created. I had a hand in all aspects of club while I was president including Budgeting, Fundraising, Marketing and Supplying. Here is the link to our page: https://www.facebook.com/groups/smuvideogamingclub/



Saint Mary's University of Minnesota

• United States
• Higher Education
• 500 - 600 Employee

• HelpDesk Technical Assistant

  • Aug 2012 - May 2015

  I would assist the IT dept at St. Mary's University by being first level customer service for students and faculty with Tech issues/questions from Campus. I would answer phone calls, emails, and work face to face with users and log their problems in a call logging system. I would also attempt to resolve the issue first hand if possible. Over the summer I would work on various projects with a team across campus for the IT dept to improve the campus' overall technological infrastructure. I… Show more I would assist the IT dept at St. Mary's University by being first level customer service for students and faculty with Tech issues/questions from Campus. I would answer phone calls, emails, and work face to face with users and log their problems in a call logging system. I would also attempt to resolve the issue first hand if possible. Over the summer I would work on various projects with a team across campus for the IT dept to improve the campus' overall technological infrastructure. I connected with a fantastic group of co-workers (Both students and staff) and still interact with them to this day! Show less I would assist the IT dept at St. Mary's University by being first level customer service for students and faculty with Tech issues/questions from Campus. I would answer phone calls, emails, and work face to face with users and log their problems in a call logging system. I would also attempt to resolve the issue first hand if possible. Over the summer I would work on various projects with a team across campus for the IT dept to improve the campus' overall technological infrastructure. I… Show more I would assist the IT dept at St. Mary's University by being first level customer service for students and faculty with Tech issues/questions from Campus. I would answer phone calls, emails, and work face to face with users and log their problems in a call logging system. I would also attempt to resolve the issue first hand if possible. Over the summer I would work on various projects with a team across campus for the IT dept to improve the campus' overall technological infrastructure. I connected with a fantastic group of co-workers (Both students and staff) and still interact with them to this day! Show less