Digital Programme Director on behalf of SYSDOC

• Oct 2021 - Present

Principal Consultant

• Jan 2001 - Present

A wide variety of consultancy assignments across a broad range of industries and locations. A wide variety of consultancy assignments across a broad range of industries and locations.

Digital Programme Manager on behalf of SYSDOC

• Nov 2020 - Nov 2021

Leading a large global re-implementation of Fonterra’s ServiceNow platform used for all IT, Facilities, HR, Accounting and Business Services request management across the organisation, utilising the latest digital delivery tools and techniques​- Programme management- Agile Delivery​- Digital Transformation​- Global multi-vendor​- ServiceNow / SAP / MuleSoft​- Team size approx. 150​

Digital Programme Manager on behalf of SYSDOC

• Apr 2018 - Nov 2020

Leading a large global digital programme for Fonterra, to transform their customer engagement model utilising the latest in digital platforms- Programme management- Digital transformation- Scaled Agile- Multiple Scrum teams- Global multi-vendor- Salesforce / SAP / MuleSoft- B2B eCommerce- Dev Ops delivery capability

Programme Manager on behalf of SYSDOC

• Jun 2017 - Apr 2018

Managing various initiatives under the Way of Selling programme, rolling out new ways of working and capabilities to Fonterra’s global sales teams- Programme management- Programme metrics- Business performance frameworks- Capability programme delivery

Transition Lead on behalf of SYSDOC

• May 2015 - Jun 2017

Responsible for management of change and transition activities for the implementation of new global financial SAP (FSCM) functionality- Project management- Change management- Business readiness- Stakeholder management

Training Manager on behalf of SYSDOC

• Jul 2014 - May 2015

Responsible for analysing training needs and designing a training solution for the global rollout of a single instance of SAP, including:- Impact analysis- Training plan- Stakeholder management- Learning innovation

Project Lead on behalf of The SYSDOC Group

• May 2013 - Jul 2014

Project Lead for Process and Training consultants on Westpac's Anti Money Laundering Compliance Programme. Project Lead for Process and Training consultants on Westpac's Anti Money Laundering Compliance Programme.

Business Improvement Manager on behalf of The SYSDOC Group

• Aug 2012 - May 2013

Responsible for leading a series of improvement initiatives for Fonterra's Learning Solutions Team.

Learning Solutions Team Leader on behalf of The SYSDOC Group

• Jan 2011 - Jul 2012

Team Lead and part of the management team of Fonterra Learning Solutions, a team responsible for the delivery of all System and Business Process Training for Fonterra.

Project Manager on behalf of The SYSDOC Group

• Apr 2010 - Dec 2010

Responsible for the complete re-development of Elsevier’s Global Finance intranet site Responsible for the complete re-development of Elsevier’s Global Finance intranet site

Business Consultant on behalf of The SYSDOC Group

• Jan 2010 - Feb 2010

Analysis and scoping for an Inter-company billing project Analysis and scoping for an Inter-company billing project

Business Consultant on behalf of The SYSDOC Group

• Aug 2008 - Dec 2009

Process analysis and design, and assistance with project management on the Achieving Customer Excellence (ACE) Programme. Process analysis and design, and assistance with project management on the Achieving Customer Excellence (ACE) Programme.

Project Manager

• Jun 2008 - Aug 2008

Development of operational processes, governance and templates to support a new out-source arrangement being put in place between Vodafone NZ and IBM. Development of operational processes, governance and templates to support a new out-source arrangement being put in place between Vodafone NZ and IBM.

Programme Manager

• May 2005 - May 2008

Programme Management:- of major IT delivery programmes within Vodafone’s Technology organisation, including the Prepay programme (team of 7 project mgrs and their project teams, annual portfolio budget of NZ$9M), Online programme (2 project mgrs and their teams, budget of NZ$4M) and Customer Care & Regulatory (team of 9 project managers and their teams, budget of NZ$19M). Projects included number portability, self service solutions, prepay proposition launches, online sales and billing solutions, authentication solutions, contact centre solutions, mobile MVNO implementation.Senior Project Management:- of many cross-functional projects including an online store, launch of a corporate online billing solution, launch of a major Prepay proposition - Free TXT Weekends (1.6 million customers), and a trial of Vodafone’s home phone based offering.

Management Consultant on behalf of The SYSDOC Group

• Apr 2002 - Dec 2004

Integration Manager, Strategic Systems:- managing delivery a proof of concept and development of a time-bound strategic systems roadmap to be used as the basis for enterprise level integration of Elsevier's core Sales, Fulfilment and Financial systems.Management Consultancy:- including preparation of a programme governance proposal, programme strategy and reporting, oversight of a US$200M annual renewal season using Elsevier's Siebel-based CRM system (I received the Director's Appreciation Award for this work from the Senior VP/Director of the New York sales office), and a system adoption review.Project Management:- of 5 major Siebel releases including implementation of full sales pipeline management, a global taxware implementation, a new company acquisition/integration, and an improvements programme to drive a significant increase in usage of Elsevier's Siebel-based CRM system within their various global sales offices.

Project Manager on behalf of The SYSDOC Group

• Jan 2001 - Jul 2001

Project Management:- of a project team delivering changes to existing systems to support the Assure requirements for the launch of DSL by Cable & Wireless. Part of a broad programme delivering all aspects of software capability to support the DSL launch, including Customer Care, Provisioning, and Billing. Project Management:- of a project team delivering changes to existing systems to support the Assure requirements for the launch of DSL by Cable & Wireless. Part of a broad programme delivering all aspects of software capability to support the DSL launch, including Customer Care, Provisioning, and Billing.

Project Manager

• Nov 1999 - Jan 2001

Project Management:- of a project team delivering a new fault management system (using Clarify) into Cable & Wireless Global. Project Management:- of a project team delivering a new fault management system (using Clarify) into Cable & Wireless Global.

Programme/Project Manager

• Jan 1995 - Jun 1999

Programme Manager:- for a 25-strong portfolio of projects and direct line management of a team of 20 project managers and business analysts.Project Manager:- for 11 projects with teams of between 5 and 15 people delivering full-lifecycle software development and business process re-engineering initiatives for Telecom Programme Manager:- for a 25-strong portfolio of projects and direct line management of a team of 20 project managers and business analysts.Project Manager:- for 11 projects with teams of between 5 and 15 people delivering full-lifecycle software development and business process re-engineering initiatives for Telecom