Warehouse Operations Manager

• Jun 2023 - Present

Operations Manager

• May 2021 - Jun 2023

• Managing all operational procedures within the site (Despatch, goods in, returns, inventory, click & collect orders) • Transport management for local retail and trade deliveries. This includes multiple HGV vehicles and small commercial vehicles. • Managing and organising importing and exporting larger loads overseas. • Monitoring and improving processes to ensure maximum efficiency. • Weekly reporting of KPI’s, stock control, WIP, carrier performance and staff productivity levels. • Keeping accurate stock levels of all consumable materials and manage the purchasing of those materials. • Introduction and monitoring of all carriers for use with despatches and returns. • Facilities management Show less

Operations Manager

• Jun 2018 - May 2021

• Managing the operational procedures within the warehouse (Despatch, goods in, returns, wholesale, inventory, QC)• Monitoring and improving processes to ensure maximum efficiency.• Product owner for all fulfilment and customer care projects.• Weekly reporting of KPI’s, stock control, WIP, carrier performance and staff productivity levels.• Keeping accurate stock levels of all consumable materials and manage the purchasing of those materials.• Introduction and monitoring of all carriers for use with despatches and returns. Show less

Warehouse Floor Manager

• Jul 2012 - Jun 2018

• Working alongside another Floor Manager to ensure all departments are running smoothly.• Arranging staff on required departments to meet targets.• Monitoring of staff to ensure maximum efficiency and productivity levels.• Staff disciplinaries and grievances.• Manage H&S within the warehouse.• Responsible for keeping all staff training records and manuals up to date.• Ensure all IT equipment is in full working order. Liaise with the IT team when needed.

Warehouse Floor Supervisor

• Jun 2010 - Jul 2012

• Supporting the Floor Managers to ensure the smooth running of a single department.• To oversee and support the staff members with any issues.• Training new members of staff.• Administrative tasks for a single department including producing staff UPH figures to report to the Floor Manager.• Ensure H&S procedures are followed by all members of staff.

Warehouse Operative

• May 2007 - Jun 2010

• Processing tasks on all departments: Order picking, order packing, order shipping, goods in, returns processing, stock control tasks, wholesale order fulfilment, stock counts, stock putaway.