Experience

Infinidat

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Sr. IT Helpdesk Administrator

  • May 2018 - Present



Man Numeric

• United States
• Investment Management
• 1 - 100 Employee

• IT Support Desk Engineer

  • Jan 2018 - Apr 2018

  Provided support to all Man Investments & Numeric employees, primarily supporting Boston based users, as well as systems, business applications and vendor services. Key technologies supported: • Microsoft desktop operating systems including Windows 7, and Windows 10 • BlackBerry UEM • Mobile Device Management (MDM) of iOS and Android devices • RSA Authentication Management • Cisco Unified Communications Manager Administration (CUCMA), IP Phones, Cisco video conference systems • Citrix software • Logged and categorized incidents and requests in an ITIL based call management system (Service-Now) • Prioritization and escalation of calls within Service-Now to ensure items are resolved within SLA • Identified and escalated problems and major failure of service • Software, hardware and technical support for desktop, mobile and remote computers, and personal devices • Maintained desktops computers, UPS units, printers, and copiers • Managed the appropriate disposal of approved retired equipment Show less



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Technician

  • Aug 2017 - Dec 2017

  • Desktop Support covering Software and Operating Systems; Encryption, anti-virus, login scripts, Active Directory, Group Policy Objects • System Center Configuration Manager (SCCM) management • Active Directory (AD) management • Install, Move, Add, Change, and Uninstall of hardware and software • Hardware Break Fix Services for End User Devices • Troubleshooting Desktops, Laptops, Tablets, Smartphones, Thin Clients, Printers, etc. • Direct the resolution for in warranty, out of warranty, enhanced service levels, HP and other manufacturers • End of lease replacements for corporate user desktops and laptops. • Accurately perform DoD 5220.2-M wipe and returns of all end of lease assets. • Network and manage more than 5,800 printers in the corporate and retail environments utilizing HP Web JetAdmin • Software installations and troubleshooting, network troubleshooting, resolving hardware and software related issues, and maintenance and support for over 25,000 clients in both corporate and retail environments. Show less



Tufts Health Plan

• United States
• Insurance
• 700 & Above Employee

• Desktop Support Specialist

  • Jan 2017 - Jul 2017

  • Hardware Management: laptops, MS Surfaces, iPhones, iPads, network printers; DoD wiping, imaging, custom configurations, system migrations, general support and troubleshooting • Software Management: installation, testing, ensure compatibility, custom configurations, end user data migrations (data backup and restoration) • Operating Systems: MS Windows 7, MS Windows 8, Windows 10, iOS 9.x and iOS 10.x • Security: Installation, configuration and testing of RSA Secure Tokens, MobileIron, Data Loss Protection (DLP), Cisco VPN • MS Active Directory (AD); Group Management of Computer and User Objects • MS System Center Configuration Manager (SCCM); Application & Policy deployments • VoIP Phone: Installation, configuration and support of Avaya Softphones • Incident Management and Task Management within ServiceNow Information Technology Systems Management (ITSM) platform • Operating environment certified to HIPAA, HIPAA Hi-Tech, CMS, NIST, DoD and ISO 27001 requirements/regulations Show less



Tactical Gaming Corp

• United States
• Spectator Sports

• Web Developer & Graphic Design Manager

  • Nov 2011 - Jul 2016

  • Managed 12 staff off-site users, content managers, graphic designers and technical support staff in their day to day operations • Responsible for day to day operations and maintenance of a hosted environment while managing the vendor and remote support thereof • Oversaw strategic planning, implementations, policy management and support documentation • Desktop Support covering software and hardware troubleshooting for remote employees • Built and maintained corporate website including content and graphic design • Managed site content, provisioning, application updates and provided an effective visual aesthetic design to the company Show less