Experience

Medical Research Network

• United Kingdom
• Research Services
• 200 - 300 Employee

• Microsoft Stack Engineer

  • Sep 2022 - Present



Etihad

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• • Apr 2019 - May 2022

  Process Automation:• Design and develop applications and dashboards using the MS suite of applications (PowerApps, Power Automate, PowerBI, SharePoint etc.).• Perform application design using software development fundamentals and processes and also debug, test, conduct end-user training, assist with roll out, create application guides and conduct routine maintenance.• Identify manual workstreams for digital transformation and analyze business requirements through collaborating with customers, IT management and user community whilst maintaining a focus on internal customer relationships.• Identify opportunities to improve the collection, storage, extraction and reporting of data.• Accountable for the economic and reliable delivery of operational strategies.• Responsible for deployment of technical automation standards for airline functions as well as airports’ operations.• Apply advanced technical knowledge of O365 to advise project teams, senior management and global network with respect to planning, design and project resolution.Compliance:• Liaise with internal and external stakeholders for the development of travel documentation advisories.• Analyse Immigration infringement fines reported across the network and intimating accounts payables (finance) of fines to be paid debiting accountable cost centres.• Review & maintain Timatic service contracts with IATA ensuring SLAs were met.• Renegotiate key contracts with annual cost savings. Show less

• • Nov 2015 - Apr 2019

  Construct comprehensive and well thought out plans for recovery during irregular flight operations and denied boarding on over sold flights. Highly analytical and solutions for each scenario needed to be properly evaluated ensuring a balance between revenue saved, spent and guest experience. Every scenario warrants a thorough evaluation of booked loads, traffic segments, high value guests and available options to recover guests, making the role extremely dynamic in that one remains responsible for exploring every possible solution and selecting one that is viable and aligned to the Etihad brand. Show less

• • Feb 2014 - Nov 2015

  • Carried out Airport Operations tasks such as Check-In, Boarding with a strong knowledge of travel documentation & verification while maintaining a high level of customer service.• Working at transfer desk would require facilitation of guests on disrupted services, provide welfare as advised by Guest Control as well as assist with the re-accommodation onto next available flights.• Coordination with various stakeholders such as Flight Controllers, Aircraft Dispatchers, Load controllers and Med-Link for efficient work flow of operations. Show less



flydubai

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Flight Dispatcher

  • Feb 2013 - Jul 2013

  On Job Training as a Flight Dispatcher & assisted the Network Controller with Updating movements, Obtaining Prior Permission Reports & ATC Slots, Co-ordinating with Ground Handlers, Fuelling agents, Ramp staff and Med-Link for the smooth flow of operations. On Job Training as a Flight Dispatcher & assisted the Network Controller with Updating movements, Obtaining Prior Permission Reports & ATC Slots, Co-ordinating with Ground Handlers, Fuelling agents, Ramp staff and Med-Link for the smooth flow of operations.