Experience

Kerry Collins Healthcare

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Processing Manager

  • Nov 2021 - Present

  Walsall, England, United Kingdom



Kerry Collins Recruitment Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Payroll Administrator

  • Oct 2017 - Apr 2023

  Walsall, England, United Kingdom Prepare and manage payroll processes of employees. Gather all payroll related data and review and calculate timesheets and hours worked.Create and run payroll reports. Manage, maintain and update payroll related data.Answer and clarify employees on payroll related inquiries. Submit payroll reports and sheets on time to the finance or other related department. Provide management information to various clients. Generate and send invoices to all clients, manage and chase purchase Order numbers.



CURO Financial Technologies Corp

• United States
• Financial Services
• 400 - 500 Employee

• leads to store adminiatrator

  • Dec 2015 - Aug 2017

  Birmingham, West Midlands, United Kingdom Duties: • Answering calls • Receiving and dealing with inbound • Handle customer inquiries both telephonically • Research required information using available resources • Manage and resolve customer complaints • Provide customers with product and service information • Booking customers into stores for appointment • Data Entry • Update existing customer information • Route calls to appropriate resource • Follow up customer calls where necessary… Show more Duties: • Answering calls • Receiving and dealing with inbound • Handle customer inquiries both telephonically • Research required information using available resources • Manage and resolve customer complaints • Provide customers with product and service information • Booking customers into stores for appointment • Data Entry • Update existing customer information • Route calls to appropriate resource • Follow up customer calls where necessary • Document all call information according to standard operating procedures • Complete call logs • Produce call reports • Support and carry out the 1st line assessment of all customer contacts, and produce documented reports regarding outcomes

• Assistant Manager

  • Apr 2014 - Dec 2015

  Dudley, West Midlands, United Kingdom Responsible for managing a team of 7 people, being able to motivate, inspire them and lead by example. Supporting the team at all times and helping them to develop; building sincere relationships, whilst achieving store performance objectives. Developing effective management skills by implementing People's Plan and delegating tasks. Duties • Ensure every team member is trained according to position and company guidelines • Ensure store staff deliver products and… Show more Responsible for managing a team of 7 people, being able to motivate, inspire them and lead by example. Supporting the team at all times and helping them to develop; building sincere relationships, whilst achieving store performance objectives. Developing effective management skills by implementing People's Plan and delegating tasks. Duties • Ensure every team member is trained according to position and company guidelines • Ensure store staff deliver products and services according to company policy and guidelines • Support team members in transaction efficiency as needed • Investigate and resolve customers issues and complaints regarding operational matters- Handle all queries and client feedback in a professional manner • Interview and select store employees along with Store Manager, whilst following HR Guidelines • Monitor and managed operational activities • Maintain cordial relations with other staff and assist them in resolving their issues • Ensure compliance with HR policies and guidelines • Ensure compliance with Safety and Security policies and guidelines at all times • Ensure compliance with company wide Communication and Directives • Ensure compliance with all Opening and Closing procedures • Support the Store Manager in Audit process • Diary management, typing correspondence and documents, creating presentations and creating meeting minutes • Ensure proper cash currency inventory meet standards and business requirements • Respond to information requests in a timely manner



World Duty Free - WDF

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Advocate

  • Feb 2011 - Apr 2014

  Birmingham airport Proven track record in providing excellent customer service to internal and external clients. • Strengthened communication skills through building rapport with clients from all over the world. • Experienced in product promotion, therefore had been selected to work directly for the product brands. • Working towards sales targets, I have repeatedly influenced a triple increase in daily sales. • Familiarized myself with new product ranges very quickly; became flexible working… Show more Proven track record in providing excellent customer service to internal and external clients. • Strengthened communication skills through building rapport with clients from all over the world. • Experienced in product promotion, therefore had been selected to work directly for the product brands. • Working towards sales targets, I have repeatedly influenced a triple increase in daily sales. • Familiarized myself with new product ranges very quickly; became flexible working across different terminal various shops and departments such as food, confectionary, luxury goods and skincare. • Demonstrated ability to follow guidelines and safety procedures, including safe handling of food. • Managed counters including tasks such as sales reporting, competitive analysis, stock checks and liaising with department managers for reports and updates. During my time working for World Duty Free I have contributed towards formulating new promotional techniques. Show less



TJ Hughes

• Customer Service

  • Sep 2005 - Feb 2011

  Wolverhampton, United Kingdom Duties: • Authorizing refunds and exchanges on the returns department. • Managing menswear department; replenishment, merchandising and ensuring the department was kept tidy. • Handling cash, card and cheese transactions on the till. • Covering other stores around the West Midlands as required.