Experience

Crest Plus
• United Kingdom
• Accounting
• 1 - 100 Employee
• Business Development Account Manager

  • Mar 2022 - Present

Workr Group
• United Kingdom
• Accounting
• 1 - 100 Employee
• Client Relationship Manager

  • Mar 2021 - Mar 2022


Payco Services

• United Kingdom
• Accounting
• 1 - 100 Employee

• Business Development Consultant

  • Oct 2016 - Apr 2021

  Whilst still working with Customer Services, I am also working on building & developing business relationships with existing & new clients, in addition to advising clients on all services offered by Payco.

• Customer Service Officer

  • Sep 2013 - Apr 2021

  My previous role at Payco Services involved working directly with our clients & subcontractors dealing with day to day queries & tasks:• Deal directly with our subcontractors & clients either by telephone or electronically • Advising new & existing subcontractors on all the services we offer & help guide them to best option for them • Deal with new subcontractors & clients registering process• Deal with & follow up on queries* Entering & updating Information on Payco's database such as Subcontractors Personal Details, Client Records, Income Tax & National Insurance information.

• Key Account Specialist

  • 2018 - Mar 2021

  As a key account specialist, it is my responsibility to work with new & existing clients to grow and develop long-term relationships by providing a service that meets their expectations. As the first point of contact for all our clients, I am responsible for providing and processing information in response to inquiries, concerns and requests about products and services.



Diamond Resorts International®

• 1 - 100 Employee

• Credit Control Officer

  • Jun 2013 - Sep 2013

  * Dealing with clients queries via telephone, email & letters. * Taking payments from clients in various payment methods (Bank Transfer, Credit Card & Cheque payment) * Processing payments to clients account on an online database. * Printing receipts & scanning documents. * Checking bank accounts for missing payments when a client informs us that they have made a payment on a certain date and we have no knowledge of the payment on our side. * Check the clients account to make sure that they are correct and up to date & correcting any errors that are found.



MASTERSTAFF LIMITED

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Payroll Administrator

  • Mar 2011 - May 2013

  * Working with employee’s weekly wages that includes manual working out Income Tax & National Insurance deductions when needed. * Making Payments for wages which includes payments for amount of hours/days worked, holiday entitlements, Statutory Sick Pay, Maternity & Paternity Pay. * Entering Information on system database for Employees Details such as Personal Details, Income Tax Information & National Insurance Age Exemption. * Deal with enquires from employees and external staff members from other offices branches. * Deal with responsibility for stock that includes ordering new supplies, making stock checks & comparing prices for best offer. * Creating new contracts for Limited Contractors that work weekly via their own companies or Limited Payroll Schemes. * Manually inputting & balancing figures spread sheets.



Ascentis (Awarding Organisation)

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Certification Assistant

  • Jul 2010 - Feb 2011

  * Print and send Test papers to different colleges and centres receive & mark results and produce Certificates. * Dealt with enquires from clients and work with database to create new classes and to input qualifications. * Dealt with Customised Awards which involves making certificates for all different qualifications. * Print and send Test papers to different colleges and centres receive & mark results and produce Certificates. * Dealt with enquires from clients and work with database to create new classes and to input qualifications. * Dealt with Customised Awards which involves making certificates for all different qualifications.



NHS North Lancashire

• Hospitals and Health Care
• 1 - 100 Employee

• Business Apprentice

  • Sep 2008 - Jun 2010

  * I have worked as a Stop Smoking Advisor based in one of the shops in Lancaster town centre which involved me interacting with people giving them advice on different ways to quit. * I have worked in Swine Flu Pandemic on which I managed the database for the vaccines. * I have worked as Personal Assistant in the Public Health Department which involved me setting meetings, making agendas & taking minutes. * I have also worked as a librarian in the Public Health Library. * I have also worked in Health Clinics which involved me working in different departments such as Chiropody and School Health which involved jobs such as filing, audio typing and database work.