Experience

Unified Business Technologies (UBT), Inc.

• United States
• Consumer Services
• 100 - 200 Employee

• Consultant

  • Mar 2018 - Present

  • Extensive experience on configuring Cisco Codecs SX80, EX90, S10 etc. with Expressways/CUCM • Able to install and configure Cisco WebEx Room and Cisco Telepresence Touch 10 • Tasked with deploying fully designed, architected complex unified communication solution. Served as primary subject matter expert working with architecture and project management teams in deploying global unified communication systems over life cycles. Bridged boundaries between architecting and operations by managing development and deployment of unified communications and collaboration systems. • Built and deployed architected solutions based on business objectives. • Migrated different TDM based telephone system into Cisco voice over IP with Unity voice mail. • Responsible for tier 3 support of Cisco Call manager 10.X & 12.X, Cisco WebEx Calling and appliances which are include approximately 30000 Cisco IP phones, Conference phones, Cisco Jabber, and Voice mail boxes. • Coordinated with engineers and software developers to select appropriate design solutions or software compatibility of system components • Coordinated work orders with telecom service vendors (AT&T, Verizon, Sprint,). Show less



Cigna

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Infrastructure Engineer Manager

  • Sep 2012 - Dec 2017

  • Define strategy and business plan for teams to meet strict SLAs • Work in conjunction with cross-functional team as part of the daily project support strategy and business critical information systems. • Identified personnel gaps, restructured the IT team, established annual objectives, training plans, motivated the team by defining a growth path for each position, redefined the shift schedule to create forward momentum for project execution • Managed full documentation of the existing IT systems, performed a root cause analysis of network and system reliability issues • Given the 24x7 nature of the environment, engineered a migration path for the Voice and Data network. • Setup a Disaster Recovery data center containing business critical applications in cold-stand-by and hot stand-by modes • Broad and deep experience in Cisco UC technologies, engineering, deployment and support of enterprise voice infrastructures. Show less



Marsh & McLennan Companies

• Belgium
• Business Consulting and Services
• 1 - 100 Employee

• VoIP Network Engineer

  • Oct 2011 - Aug 2012

  • Worked with Cisco and project team to implement Cisco centralized cluster into the environment without disturbing the existing infrastructure for agents or for the members. • Lead the technical team to a Cisco Call Manager co-exist solution that would be seamless throughout the organization. • Acting as subject matter expert for all VoIP integrations including, but not limited to Avaya Communications Manager, Modular Messaging, Cisco Call Manager, and IEX. Rolled out Cisco Call Manager across various sites. • Perform Voice Gateway (H.323, MGCP, VG248 and VG224) configuration for remote sites and monitor multisite CUCM clusters • Responsible for managing and perform daily move, add & changes and resetting voicemail passwords and locked mailboxes in Cisco Unity voicemail system as well as troubleshooting message waiting indication and call handler configurations for users. • Responsible for maintaining firmware upgrades for Cisco routers, switches and voice gateways and software patches on voice servers, when applicable. Show less



Bayer Business Services

• Germany
• Information Technology and Services
• 100 - 200 Employee

• Sr Network Analyst

  • Oct 2005 - Oct 2011

  •Administration of Cisco Call Manager 7.1, IPCC, Siemens TDM PBX, Xpression Voice mail and Unity Connection. •Provide Tier 2 & 3 user support for Cisco Telephone issues. •Migrated Siemens TDM based telephone system into Cisco voice over IP with Unity voice mail. •Responsible for the administration and support of Cisco Call manager 7.1, Cisco Unity Connection •Supporting approximately 15000 IP phones, Conference phones, Cisco IP Communicator and Voice mail boxes •Responsible for Perform daily move, add & changes and resetting voicemail passwords and locked mailboxes in Cisco Unity voicemail system as well as troubleshooting message waiting indication and call handler configurations for users. •Responsible for maintaining firmware upgrades for Cisco routers, switches and voice gateways and software patches on voice servers, when applicable. •Working on Hicom 300 (9006) TDM, Hipath 4000 V3.0 IP, Siemens Hipath 3000 (Version 3 & 4), Phone mail system, Xpressions compact, VOIP (HG 1500 Version 1 & 2), Hipath Procenter Office, Hicom 150 family, Hipath Xpressions 3.0 & 4.0 and Phone mail 6.4. •Independently administrated Siemens Hipath 4000 IP PBX systems for complex multi site with 3000 users and supported 5 sites telecommunication systems •Coordinated work orders with telecom service vendors (AT&T, Verizon, Sprint,). Show less