Experience

Victra - Verizon Authorized Retailer

• United States
• Telecommunications
• 700 & Above Employee

• Business Manager

  • May 2023 - Present



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Payroll Solutions Specialist I

  • Dec 2021 - Jul 2023

  Primary contact for Comprehensive Pay, providing payroll planning and processing support. Primary contact for Comprehensive Pay, providing payroll planning and processing support.



böhme

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Payroll Administrator

  • Jul 2021 - Dec 2021

  Processing payroll for all employees of the company Processing payroll for all employees of the company



Verizon 4G Wireless

• United States
• Wireless Services
• 300 - 400 Employee

• Coord-Bus/Gov Cus Ops/Phone Support

  • Nov 2018 - Jul 2021

  Responsibilities and Key Accomplishments: -Floor support: walking the floor and answering questions for reps and taking sup calls when required -Handling inbound calls regarding small business customers to major national accounts -Maintaining up-to-date client account profiles and oversight of contract deliverables. -Implementing and tracking multiple projects for assigned accounts. -Creating documents within Microsoft Excel, Google Sheets, Word and PowerPoint for the team… Show more Responsibilities and Key Accomplishments: -Floor support: walking the floor and answering questions for reps and taking sup calls when required -Handling inbound calls regarding small business customers to major national accounts -Maintaining up-to-date client account profiles and oversight of contract deliverables. -Implementing and tracking multiple projects for assigned accounts. -Creating documents within Microsoft Excel, Google Sheets, Word and PowerPoint for the team and supervisors

• Acting Supervisor

  • Feb 2021 - Jun 2021

  Responsibilities and Key Accomplishments: -Assisting employees with navigating systems -Call handling -Providing continued training -1 on 1 and side by side coaching sessions -Developing action plans for opportunities -Live call listening as well as surveyed call listens -Taking escalations when required -Managing employee attendance -Creating documents within Microsoft Excel, Google Sheets, Word and PowerPoint for the team and supervisors

• Transition Coach

  • Apr 2020 - Jun 2020

• Transition Coach

  • Nov 2019 - Dec 2019

  Responsibilities and Key Accomplishments: -Assisting newly hired employees with navigating systems -Call handling -Providing continued training -1 on 1 and side by side coaching sessions -Developing action plans for opportunities -Live call listening as well as surveyed call listens -Taking escalations when required -Creating documents within Microsoft Excel, Google Sheets, Word and PowerPoint for the team and supervisors



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Discover Senior Account Manager

  • Apr 2016 - Nov 2018

  Responsibilities and Key Accomplishments: -Taking inbound calls for customer needing new accounts -Inbound sales for personal loan contracts -Generating Sales -Providing the best customer experience when selling and opening accounts -Cadences and call flows -Floor support for new hires -Customer service via phones and online chat Responsibilities and Key Accomplishments: -Taking inbound calls for customer needing new accounts -Inbound sales for personal loan contracts -Generating Sales -Providing the best customer experience when selling and opening accounts -Cadences and call flows -Floor support for new hires -Customer service via phones and online chat



Sam's Club

• United States
• Retail
• 700 & Above Employee

• Connection Center Sales Associate

  • Nov 2014 - Apr 2016

  Responsibilities and Key Accomplishments: -Indirect sales rep for Verizon, AT&T, and Sprint -Providing Connection Center products and services to Members in accordance with company policies for cell phone contracts -Assisting with purchasing decisions for phone contracts -Demonstrating functions of devices -Securing, selling, and activating the merchandise -Offering detailed explanation of service contracts, plans and values Responsibilities and Key Accomplishments: -Indirect sales rep for Verizon, AT&T, and Sprint -Providing Connection Center products and services to Members in accordance with company policies for cell phone contracts -Assisting with purchasing decisions for phone contracts -Demonstrating functions of devices -Securing, selling, and activating the merchandise -Offering detailed explanation of service contracts, plans and values