Experience

Raytheon Technologies

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Zoom Admin

  • Jan 2022 - Present



Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Microsoft O365 Technical Support Engineer

  • Apr 2020 - Jan 2022

  • Supports premier Fair Fax customers with Microsoft Exchange, SharePoint, Identity, Teams, online/cloud tools, hybrid environments, or mobile operating systems.• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.• Uses technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads.• Mentors junior Support Engineers as needed or requested by management. Show less

• Technical Support Advocate

  • Nov 2018 - Apr 2020

  • Triage incident service request by email, inbound and outbound phone calls, or web portal as a point of contact. • Identify and assign the incident to the appropriate severity level, category, priority, team, and engineer. • Manage the lifecycle of the incident to ensure the customer’s incident is resolved proactively communicating all updates.

• General Sales Assist

  • Jul 2018 - Nov 2018

  • Order and analyze client reports, data gathering and investigations. • Work with the internal teams to resolve contract entitlement and licensing issues.• Used applied knowledge of multiple software interfaces to complete between three to five cases daily.



Music & Arts

• Musicians
• 700 & Above Employee

• Sales Associate

  • Mar 2017 - Oct 2018



Attero/CGI

• Colorado Springs, Colorado, United States

• Customer Service Representative

  • Oct 2017 - Jul 2018

  • Assists customers with signing up for healthcare insurance by completing financial and non-financial application. • Reviewed reports and files that were sent to insurance carriers, that in return allowed me to correct customer's accounts as needed. • Deescalated upset customer's by finding resolutions to their current and past enrollments • Assists customers with signing up for healthcare insurance by completing financial and non-financial application. • Reviewed reports and files that were sent to insurance carriers, that in return allowed me to correct customer's accounts as needed. • Deescalated upset customer's by finding resolutions to their current and past enrollments



Arizona State University

• United States
• Higher Education
• 700 & Above Employee

• Career Peer

  • 2015 - 2015



Arizona State University

• United States
• Higher Education
• 700 & Above Employee

• Student Support Specialist

  • Oct 2013 - Apr 2014

  Assisted prospective students and families with university related questions, gave tours around the campus, entered student data, gave presentations and set up tabling events. Assisted prospective students and families with university related questions, gave tours around the campus, entered student data, gave presentations and set up tabling events.



Music & Arts

• Musicians
• 700 & Above Employee

• Contract Writer - Seasonal

  • Jul 2013 - Sep 2013

  Over the summer, worked with prospective and returning students and parents with musical instrument rentals. Wrote the rental contracts, assisted customers with products, answered customer questions over, and inputted data through register. Over the summer, worked with prospective and returning students and parents with musical instrument rentals. Wrote the rental contracts, assisted customers with products, answered customer questions over, and inputted data through register.