Experience

Family Solutions of Vancouver Washington
• United States
• Mental Health Care
• 1 - 100 Employee
• Medical Records Clerk

  • Mar 2022 - Present


Columbia Asthma & Allergy Clinic

• United States
• Medical Practices
• 1 - 100 Employee

• Billing Specialist

  • Oct 2019 - Jan 2022

  • Coordinate with the Accounting Manager to reconcile all incoming payments for 11 clinics in 3 states according to daily bank deposit reports by verifying all payments are posted to patient accounts accurately and identifying missing or unposted payments to ensure the accuracy of financial reports• Prepare and deposit all cash, patient checks, and insurance checks in the bank for the Oregon and Washington clinics on a weekly basis• Post insurance payments and remittance advice to patient accounts and identify trends and billing issues• Process patient and insurance credit card payments through a web-based payment system, process patient auto-payments, post patient checks and online payments to patient accounts, and resolve credit balances on a daily basis• Take payments from patients, collect deposits toward services per policy, set up payment plans, answer billing questions, and handle patient disputes• Answer incoming calls in the billing department on a multi-line phone and direct non-billing calls to other departments appropriately• Open, sort, and appropriately forward the incoming mail for Oregon and Washington clinics on a daily basis• Track internal IT requests and response times on a spreadsheet• Complete other special projects on request

• Business Office Clerk

  • Mar 2019 - Sep 2019

  • Assisted the Senior Credentialing Specialist and Human Resources Manager as needed.• Collected and organized provider medical licenses, board certificates, DEA licenses, and other documents for credentialing purposes.• Completed credentialing and recredentialing packets for providers with applicable follow-up.• Built and managed spreadsheets for tracking the credentialing budget and clinical staff license expiration dates.• Answered incoming calls in the billing department on a multi-line phone and directed non-billing calls to other departments appropriately.• Took payments, collected deposits toward services per policy, set up payment plans, answered billing questions, and handled patient disputes.• Processed patient and insurance credit card payments through a merchant machine, processed patient auto-payments, posted online payments to patient accounts, and resolved credit balances daily.• Opened, sorted, and appropriately forwarded incoming mail for the Oregon and Washington clinics daily.• Recorded and prepared patient checks and insurance checks for weekly deposit by a billing specialist.• Prepared and mailed statements and collection letters for the Idaho clinic biweekly.• Tracked internal IT requests and response times on a spreadsheet daily.• Completed other special projects on request.



Columbia River Mental Health Services

• United States
• Mental Health Care
• 100 - 200 Employee

• Medical Records Intern

  • Jan 2018 - Feb 2018

  Worked an internship as part of my degree program at Clark College for a total of 30 hours, and independently worked an additional 34 hours. Some of my duties and experiences included: • Sorted, alphabetized, and scanned a variety of records including lab work and Request for Information (ROI) forms. • Prepared physical charts and records of discharged patients for scanning into EHR system. • Pulled physical charts as needed for use by providers for patient appointments. • Digitally filed lab work, consent forms, and ROI forms in patient charts in the EHR system. • Navigated physical charts and the EHR system to fulfill requests for information. • Faxed completed requests for information in HIPAA compliant manner.



Provider Service Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Intern / Paid Project Work

  • Dec 2015 - Feb 2016

  Worked an internship as part of my degree program at Clark College for a total of 120 hours, and which was extended to paid project work for nearly 80 additional hours. Some of my duties and experiences included: • Used an online database and Google Sheets to manage and track specialist referrals. • Called specialists to verify whether patients kept their appointments or not for coordination of care purposes. • Researched and identified new specialists for patients to match their distance and insurance needs. • Updated the in- and out-of-network specialist databases used by the referral coordinators. • Operated a multi-line phone system and directed incoming calls appropriately. • Collaborated on a project that involved entering data for 1800 patients from handwritten records, calling each of those patients to inform them of their doctor’s new location and number, answering returned calls from those patients, and scheduling those patients as requested.