Shasta Singley
Member Services at Vermont Electric Cooperative- Claim this Profile
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Bio
Credentials
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Virtual Assistant Certification
IAP Career CollegeJan, 2021- Nov, 2024
Experience
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Vermont Electric Cooperative
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United States
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Utilities
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1 - 100 Employee
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Member Services
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Jul 2020 - Present
Accepted a temporary position through the Vermont Electric Co-Op during Covid-19 to assist the team with Member Services while multiple agents were out on leave. Processed monthly payments for customers and assisted with creating and managing payment plans for accounts that were in arrears. Also assisted the main Receptionist by covering the front desk and administrative duties when needed. Accepted a temporary position through the Vermont Electric Co-Op during Covid-19 to assist the team with Member Services while multiple agents were out on leave. Processed monthly payments for customers and assisted with creating and managing payment plans for accounts that were in arrears. Also assisted the main Receptionist by covering the front desk and administrative duties when needed.
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Morse Mountain Grill
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United States
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Restaurants
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Host/Event Staff
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Nov 2019 - Mar 2020
Worked as a host at the Grille during the busy winter season and holidays. Assisted the flow of the restaurant by managing the number of guests seated during Lunch and Dinner hours. Provided an excellent first experience of the restaurant for the guest while seating them and preparing their table for wait staff. Additionally, participated in events hosted by the Morse Mountain Grille that included but were not limited to: large scale dinners, cocktail parties, and business meetings. Worked as a host at the Grille during the busy winter season and holidays. Assisted the flow of the restaurant by managing the number of guests seated during Lunch and Dinner hours. Provided an excellent first experience of the restaurant for the guest while seating them and preparing their table for wait staff. Additionally, participated in events hosted by the Morse Mountain Grille that included but were not limited to: large scale dinners, cocktail parties, and business meetings.
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Johnson Elementary School
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United States
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1 - 100 Employee
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After School Aid
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Sep 2019 - Mar 2020
Monitored and supervised groups of up to 13 children, grades K-6, in an After School setting during both indoor and outdoor activities. Constantly ensured the physical, mental, and emotional safety of all children. Created multiple lesson plans for differing enrichment activities that inspired both learning and creativity during After School hours. Completed all Mandated Trainings and gained all need certificates to work with children in the State of Vermont. Monitored and supervised groups of up to 13 children, grades K-6, in an After School setting during both indoor and outdoor activities. Constantly ensured the physical, mental, and emotional safety of all children. Created multiple lesson plans for differing enrichment activities that inspired both learning and creativity during After School hours. Completed all Mandated Trainings and gained all need certificates to work with children in the State of Vermont.
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Constant Contact
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United States
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Advertising Services
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700 & Above Employee
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Assistant Team Lead
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Jul 2018 - Jul 2019
Directly managed a team of 12 employees and provided training and feedback through One on One coaching sessions and Real Time Observation. Managed team stats and provided the daily, weekly, and monthly reports to help agents track individual and team progress. Inspired team morale and engagement by creating and executing multiple different activities and challenges that focused around providing the best service to customers.
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Customer Engagement Specialist
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Jul 2015 - Jul 2018
Assisted in helping small businesses succeed by providing technical support along with coaching on best practices for Email Marketing, Websites, and Social Media tools. Participated in multiple different projects within the company to ensure proper roll-out of new products. Worked on a specialized team that handled all Priority Support customers who required higher level technical assistance. Also worked part time for the Design Team by creating initial Emails for customers modeled after their website and company marketing. Show less
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Education
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2007 - 2011
Polaris Expeditionary Learning School
High School Diploma, Regular/General High School/Secondary Diploma Program
Community
