Founder

• Oct 2017 - Present

Vice President Retail Sales

• Aug 2016 - Sep 2017

Vice President

• Apr 2014 - Jul 2016

Current profile includes handling a team of 7 members handling the client servicing and distributor servicing ranging from accepting of Mutual fund applications to distributor empanelment and to their commission payout process.Very strong communication skills and have expertise in setting up processes. Instrumental in bringing up paper less & system driven brokerage rates approvals and structure communication to distributors.

AVP - Operations

• Jan 2012 - Mar 2014

Lead - Brokerage Operations

• May 2009 - Jan 2012

Current profile includes handling Distributor Services starting from empanelment to their commission payment process, MIS & query resolution.Key areas: Empanelment of distributors. Brokerage Rate approval & implementation with R&T Agents. Brokerage Processing, Verification & Release of payouts. Various MIS for the management, .Branches & Customer query resolution. Adherence to various guidelines, formulation of process documents, FAQs for the benefit of everyone Redefining SLA on need basis and tracking the timelines on the basis of SLA for each activity. Developmental projectsKey Achievements: Streamlined the processes for error free and efficient brokerage rate approval & implementation with R&T Agents. Developed mechanism to identify and rectify errors in brokerage processing before actual payouts, which resulted in larger distributor satisfaction. Built an automated web based system for brokerage rate approvals.

Operations

• Aug 2006 - Aug 2008

I was instrumental in creating and implementing, standardization and fine-tuning of processes across branches in Mumbai. Profile in detail:Error free transaction processing at the six branches in the Mumbai.Ensuring service levels are met as per the defined standards.All audits are in place across all the branches.Monitoring and ensuring compliance to regulations Take decisions to process transactions requiring specific approvals.Banking and co-ordinationComplaints redressalManaging Registrars Risk ManagementPersonnel Management across Mumbai-Recruitment, salary and training Contributed in bringing in changes in the systems / modules to suit the current needs of the business at the branches.Cost controlsTraining Module for new recruitsQuality control methods developed and implemented

Operations

• Aug 2004 - Aug 2006

One of the core member in streamlining the processes and contributed in training course for new joiners. Attending to service requests of corporate clients who has a Group term insurance policy / gratuity policy / superannuation policy.Developing and producing routine and non-routine reports of intermediate to complex scope to both internal and external customers.Analysing and document business issues involving workflow procedures and processes.Ensuring that the processing of Unit Linked transactions under Gratuity / Superannuation plans takes place on T+0 basis (T is the date of submission of request) with error free.Provide professional customer service consistently to achieve customer satisfaction. Determine and implement effective arrangements for communicating with customers in relation toa)Product information,b)Process Information like service level agreements andc)Customer feedback, including customer complaints.

Operations

• 2002 - 2004

 Handled operational activities of 15 Monthly Income Plan’s UTI of net-worth Rs.120 cr  Served 54 lacs (approx) folios of investors in Western Zone. Interaction with all branches of UTI AMC Preparation of Daily, Weekly and Fortnightly reports  Handled 40 matured schemes of UTI AMC managing with a team of 10 persons:  Maturity processing includes receipt and scrutiny of applications, printing and dispatch of cheques Request / Withdrawal of funds includes advising controlling branches for provision of funds whenever cheques are returned undelivered or become outdated and not claimed for some time. Submission of Statistics to UTI AMC for calculation of NAV. Revalidation & release of cheques returned undelivered or become outdated. Coordination with in-house IT Department for developing the requisite software for processing