Experience

SMiZE & DREAM

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Operation & Project Manager

  • Jan 2023 - Present



Mosahama Investment and Trading LLC (Forty Fruity & Blonde coffee)

• United Arab Emirates

• Area Manager

  • Feb 2022 - May 2023

  • Evaluated and Selected new locations for business development. • Generated new recipe/menu items and combo meals to boost sales. • Co-ordinated with 30+ vendors for supply and management • Conducted feasibility study prior to launching combo promos and new shop openings. • Evaluated and Selected new locations for business development. • Generated new recipe/menu items and combo meals to boost sales. • Co-ordinated with 30+ vendors for supply and management • Conducted feasibility study prior to launching combo promos and new shop openings.



Galadari Food & Beverage Division

• United Arab Emirates
• Food and Beverage Services
• 500 - 600 Employee

• Area Manager (Baskin Robbins)

  • May 2011 - Nov 2021

  • Pioneered Home delivery system for Baskin Robbins Ice-cream in UAE. • Maintained Inspire brand standard throughout 21 outlets and ensured all the outlets are IHR (Imminent Health Risks) free. • Contributed in rolling out and management 4 new outlets. • Boosted sales volume by 100% in selected outlets within 1 year by providing effective marketing and sales strategies. • Rocketed sales volume by > 500% in span of 11 years. • Surveyed prime location for new outlets and… Show more • Pioneered Home delivery system for Baskin Robbins Ice-cream in UAE. • Maintained Inspire brand standard throughout 21 outlets and ensured all the outlets are IHR (Imminent Health Risks) free. • Contributed in rolling out and management 4 new outlets. • Boosted sales volume by 100% in selected outlets within 1 year by providing effective marketing and sales strategies. • Rocketed sales volume by > 500% in span of 11 years. • Surveyed prime location for new outlets and engaged in rental negotiations down to 50%, reducing company’s cost control. • Ensured accurate tracking of inventory (SKU-wise stock level on daily basis), sales, deliveries and category performance to achieve assigned targets. • Coached and worked closely with 90+ Team Leaders and crew members to help achieve assigned short- and long-term goals and generated their performance reports quarterly. • Maintained smooth operation of home deliveries and E-Commerce even during times of COVID 19. Show less • Pioneered Home delivery system for Baskin Robbins Ice-cream in UAE. • Maintained Inspire brand standard throughout 21 outlets and ensured all the outlets are IHR (Imminent Health Risks) free. • Contributed in rolling out and management 4 new outlets. • Boosted sales volume by 100% in selected outlets within 1 year by providing effective marketing and sales strategies. • Rocketed sales volume by > 500% in span of 11 years. • Surveyed prime location for new outlets and… Show more • Pioneered Home delivery system for Baskin Robbins Ice-cream in UAE. • Maintained Inspire brand standard throughout 21 outlets and ensured all the outlets are IHR (Imminent Health Risks) free. • Contributed in rolling out and management 4 new outlets. • Boosted sales volume by 100% in selected outlets within 1 year by providing effective marketing and sales strategies. • Rocketed sales volume by > 500% in span of 11 years. • Surveyed prime location for new outlets and engaged in rental negotiations down to 50%, reducing company’s cost control. • Ensured accurate tracking of inventory (SKU-wise stock level on daily basis), sales, deliveries and category performance to achieve assigned targets. • Coached and worked closely with 90+ Team Leaders and crew members to help achieve assigned short- and long-term goals and generated their performance reports quarterly. • Maintained smooth operation of home deliveries and E-Commerce even during times of COVID 19. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Oct 2005 - Apr 2011

  • Directed activities of 10 subordinates, involved in managing shift operations to ensure efficient and profitable operation. • Reporting to district Manager. • Supervised and coordinated staff operations and activities to ensure that all tasks are carried out smoothly and efficiently. • Effectively Resolved customers' problems and complaints, unusual requests and inquiries during operations resulting in 100% customer satisfaction rate. • Created plans and communicated deadlines to… Show more • Directed activities of 10 subordinates, involved in managing shift operations to ensure efficient and profitable operation. • Reporting to district Manager. • Supervised and coordinated staff operations and activities to ensure that all tasks are carried out smoothly and efficiently. • Effectively Resolved customers' problems and complaints, unusual requests and inquiries during operations resulting in 100% customer satisfaction rate. • Created plans and communicated deadlines to ensure projects were completed on time • Resolved problems, improved operations and provided exceptional service • Used critical thinking to break down problems, evaluate solutions and make decisions • Demonstrated respect, friendliness and willingness to assist wherever needed. • Prepared variety of different written communications, reports and documents to ensure smooth operations Show less • Directed activities of 10 subordinates, involved in managing shift operations to ensure efficient and profitable operation. • Reporting to district Manager. • Supervised and coordinated staff operations and activities to ensure that all tasks are carried out smoothly and efficiently. • Effectively Resolved customers' problems and complaints, unusual requests and inquiries during operations resulting in 100% customer satisfaction rate. • Created plans and communicated deadlines to… Show more • Directed activities of 10 subordinates, involved in managing shift operations to ensure efficient and profitable operation. • Reporting to district Manager. • Supervised and coordinated staff operations and activities to ensure that all tasks are carried out smoothly and efficiently. • Effectively Resolved customers' problems and complaints, unusual requests and inquiries during operations resulting in 100% customer satisfaction rate. • Created plans and communicated deadlines to ensure projects were completed on time • Resolved problems, improved operations and provided exceptional service • Used critical thinking to break down problems, evaluate solutions and make decisions • Demonstrated respect, friendliness and willingness to assist wherever needed. • Prepared variety of different written communications, reports and documents to ensure smooth operations Show less