Experience

Falmouth Public Schools

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Substitute Teacher

  • Sep 2022 - Present

  Maine, United States Assisting teachers with lesson plans and delivering engaging lessons across the entire curriculum to grades K-5, with an average classroom count of 20



THE LITTLE DOLPHIN SCHOOL FOUNDATION

• United States
• Education Administration Programs
• 1 - 100 Employee

• Pre-K Teacher

  • Oct 2020 - Dec 2020

  Maine, United States Provided an open and loving environment where children could express themselves and learn Identified signs of emotional and developmental problems in children and discussed with parents



Great Falls Marketing

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2019 - Mar 2020

  Westbrook, Maine Provided primary customer support to internal and external customers. Addressed all the issues with empathy and helped customers under pressure Resolved customer inquiries and complaints while ensuring the delivery of excellent customer service in a high-volume call center environment and increased sales by 20% Followed-up customers with solutions and recommendations through emails and phone calls



Infosys

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior System Engineer

  • Mar 2011 - Oct 2012

  Chennai Area, India Extensive experience in Business Analysis, Design and development, Production support and maintenance, coding and testing in IBM Mainframe platform using COBOL, JCL, DB2, SQL, CICS, FTP Developed software testing artifacts - Test Strategy, Test Plan, Test Case, Requirements Traceability Matrix Responsible for end-to-end testing on the complete order management flow Performed Backend testing using SQL queries to validate the data in the MS SQL Database Report defects… Show more Extensive experience in Business Analysis, Design and development, Production support and maintenance, coding and testing in IBM Mainframe platform using COBOL, JCL, DB2, SQL, CICS, FTP Developed software testing artifacts - Test Strategy, Test Plan, Test Case, Requirements Traceability Matrix Responsible for end-to-end testing on the complete order management flow Performed Backend testing using SQL queries to validate the data in the MS SQL Database Report defects and generate daily status reports using HP Quality Center Recognize change management issues and risks; develop recommendations and mitigating strategies Conducted business reviews on all the test execution with business stakeholders and kept all executive stakeholders up to date with project status by means of daily status emails and common dashboards Performed system testing, integration testing across several modules, and usability testing Automated tasks in Mainframe using to reduce labor costs and increased productivity by 40% Mentored and led the team on multiple projects across all the software testing phases Performed functional testing and regression testing on the inventory management flow Resolved numerous issues under a blackout situation from onsite and quickly restored the performance of the application

• System Engineer

  • Aug 2010 - Feb 2011

  Chennai Area, India Handled incidents efficiently and provided timely assistance to the Customers to ensure customer satisfaction. Worked on minor/major enhancements. Resolved numerous production incidents within SLA. Helped the team to understand the issues and shared the knowledge whenever possible. Actively participated in project meetings to discuss and improve the processes. Documented the entire Customer application.