Experience

SG Fleet AU

• Australia
• Financial Services
• 400 - 500 Employee

• Purchasing Officer

  • May 2023 - Present

  Assist either the Quote, Order, Delivery team with either the generation of quotes, sourcing of vehicles, completing contract amendments or managing the delivery of vehicles to SG Fleet’s customers. Managing phone calls both inbound and outbound, managing email queries as well as obtaining or providing information to suppliers and customers. Assist either the Quote, Order, Delivery team with either the generation of quotes, sourcing of vehicles, completing contract amendments or managing the delivery of vehicles to SG Fleet’s customers. Managing phone calls both inbound and outbound, managing email queries as well as obtaining or providing information to suppliers and customers.



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative for Telstra Corporation (Financial Assistance and Support)

  • Jul 2022 - May 2023

  • Handling inbound and outbound calls of customers requesting payment arrangements and assisting customers under financial hardships. • Assist customers with billing, product and payment enquiries and credit management of customer accounts. • Engage with customers with interest and empathy, communicating effectively to identify their needs and resolve any concerns in a seamless customer experience, including the appropriate handling of customers in vulnerable circumstances. • Apply knowledge of Telstra products and services to confidently solve problems and create value for customers through personalized solutions. • De-escalation of customer complaints, working toward appropriate resolutions to customer requirements in adherence with Telstra standards. Show less



Pan Asia Banking Corporation PLC

• Sri Lanka
• Banking
• 700 & Above Employee

• Junior Executive Grade II-Internal Audit Department

  • Jul 2020 - Oct 2021

  Experienced with onsite and offsite internal audits including branch operations and branch credit.

• Junior Executive Grade II

  • Jul 2019 - Jul 2020

  Experienced with Retail and SME lending, recovery officer and cash officer roles

• Junior Executive Grade I

  • Mar 2017 - Jul 2019

  Experienced with front desk customer service,branch teller operations,Retail and SME lending and loan recoveries.

• Trainee Banking Assistant

  • Mar 2016 - Mar 2017

  Experienced with front desk customer service and bank teller operations.

• Banking Trainee

  • Jul 2014 - Mar 2016

  Specialization in Retail lending and front desk customer service.