Experience

Easy Care Integrated Solutions India Pvt. Ltd

• India
• Facilities Services
• 1 - 100 Employee

• Regional Manager

  • Aug 2015 - Present

   Mapping client’s requirements; ensuring rendering of effective solutions in line with guidelines specified by the clients.  Identifying improvement areas & implementing measures to maximize customer satisfaction levels.  Compliance management with clients.  Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.  Project & Log file of all Key Account is maintained.  Trend analysis chart is submitted to client as per frequency.  Corrective Action report is submitted to client as per frequency.  All necessary documents will also maintain.  Training to the Service delivery Operatives, and Sales Personals of the branch for the best of service delivery as per SOP downloaded by the company.  After the technical training (Classroom training/ On field and Off Field), a process of Certification starts which include assessment on field/off field followed by written test and viva voice. And finally, issuance of certificate.  Ensure Renewal / Retention of customers is 100%. Motivate team for generating referrals though effective services, calling executives, letters, visits and coupons.  Leading, mentoring, training & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.  Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance among team members. Show less



National Bulk Handling Corporation Pvt. Ltd

• India
• Warehousing and Storage
• 400 - 500 Employee

• Area Manager

  • May 2018 - Dec 2018



Rentokil Initial

• United Kingdom
• Environmental Services
• 700 & Above Employee

• Zone Manager

  • Apr 2014 - Aug 2015

   Administrative responsibility of branch.  Handling team size of 28 technicians & 2 Zone supervisors, 2 Service coordinator.  Customer relation management.  Complaints handling, customer as per the plans.  Site inspection problem analysis.  Report submission weekly monthly quarterly & audit report quarterly and half yearly.  Conducting back office staff meeting on a weekly bases.  To minimize the Cash payments  To book complete Revenue in same month  Regular review with Sales team to ensure achievement of budgeted sales plan closely work with AM - Sales & Key Accounts to align operation with forecast.  Work closely with sales team at proposal stage to increase winning probability with right profitability.  Area Mapping, Developing the Branch , Less number of postponed Service cases, management of due services, management of all the required documents such as call quality of the employees, accounts transactions  Organizing Branch employees and self trainings as per the norms, Employee TNA.  Regular review of training need analysis of sales & portfolio team and coordinating with HR for the trainings accordingly.  Lead from front to ensure Customer Satisfaction leading to Customer Delight Get personally involved managing complain, if required.  Follow Credit Policy, Debtors Review with Sales, Operations and Credit Control Team, Outstanding control analysis.  Complete documentation as regards to debtors which should be good enough as per legal department.  Approve leave of the employee at branch.  Took the $3.0M branch from 5% profit margin and turned it to a 17% profit margin operation in 1 year  117% profit conversion proving a growth in top and bottom line revenue  Currently managing and leading the project of the service delivery at Kerry, Accenture (Pan India), Genpact, Computer science corporation (Pan India), UB Group, Jaypee Hotel, Parle Agro ETC.– the biggest project in our vertical so far. Show less



HiCare Services Pvt.Ltd.

• India
• Consumer Services
• 400 - 500 Employee

• Customer Care

  • Apr 2010 - Jul 2014

   Managing a team of 5 tech. supervisor and 65 Service Delivery Operators.  Training to Technicians,  Prepare Audit Reports, Checked site costing and profitability, Manage the chemical consumption with Operation Team.  Identifying improvement areas & implementing measures to maximize customer satisfaction levels.  SLA, compliance management with clients.  Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.  Ensure that the branch is servicing all the business that is generated as per SLAs and processes.  Organize different motivational Programs like Cricket Match for NCR – Team Building.  Worked on improvement Projects and taken initiatives, which was very much Appreciated by the Top Management : - Complaint Reduction Management. - Heap Scheduling for best utilization of resources. - Key Account Profitability - Costing Sheet for Key Accounts. Previously managed and leading the project of the service delivery Parle Agro, Mother Dairy NCR, Jaypee Sports City, Yamuna Expressway, EDM Mall ETC.– the biggest project in our vertical so far Show less