Agile Coach

• Apr 2021 - Present

Working at a boutique Agile organisation known for creating amazing workplaces that people love, Shashi helped multiple clients on their Business Agility journey. His unwavering dedication, tireless work ethic, and knack for solving complex problems make him a standout professional. He has helped clients deliver excellent products to the market, created faster feedback loops and helped them continuously improve. His impressive contributions at humm, Coles, and Alinta Energy have inspired his colleagues to strive for ongoing improvements and pursue further growth opportunities. By creating psychological safety, he helps create self-managing teams where members believe in each other and deliver quality products. Show less

Delivery Coach / Agile Coach ( via EPiC )

• Apr 2023 - Oct 2023

• Formed a dynamic cohort of Product Owners, Scrum Masters, and Delivery Leads through bi-weekly Lean Coffee sessions • Collaborated with Delivery Leads, addressing bottlenecks hands-on and driving resolutions. • Managed risks, dependencies, team and organisational growth items. • Co-facilitated impactful Big Room planning sessions, shaping quarterly plans for 10+ teams. • Co-facilitated Value Stream Mapping session to find bottlenecks and provide recommendations. • Created space and helped empower Value Stream Managers for enhanced capabilities and performance. • Key role in orchestrating successful Scrum of Scrums (SoS) sessions and PO syncs for cross-team synergy. • Co-facilitated workshops uniting Business and IT stakeholders for seamless collaboration. • Offered actionable insights to optimize backlog priorities and organization for Product Owners. • Active participation in ceremonies and co-facilitation for streamlined process efficiency. • Available to teams as a dedicated Delivery Coach, fostering problem-solving and collaborative action plans. • Co-facilitated action-oriented Retrospectives for better team cohesion and continuous improvement. • Actively contributed to Ways of Working meetings, propelling effective organizational operation. • Facilitated multiple Agility Health Radar sessions for teams to produce a growth plan Show less

Scrum Master and Agile Coach

• Jun 2022 - Mar 2023

• Team Formation and Process Development: Led team formation and established effective processes in the Store Team Platform area. • Agile Onboarding: Mentored new team members on Agile fundamentals and WoW. • Iteration Manager Excellence: Guided Iteration Managers to enhance their skills and create more impact • Scrum of Scrums Facilitation: Designed and led Scrum of Scrums sessions to address program-level challenges. • Improved Stakeholder Communication: Revitalized combined demos for better stakeholder engagement and feedback to shift quickly. • Community Building: Founded BA and SM chapters for knowledge sharing and learning. • Prioritization Support: Assisted Product Owners with prioritization using various tools and techniques. • Continuous Improvement: Led multiple retrospectives, driving actionable improvements. • Program Expansion: Contributed to forming a new team for Ocado's CFC MVP delivery. Show less

Scrum Master & Agile Coach (Through EPiC Agile)

• Apr 2021 - Jun 2022

Shashi coached several squads with a purpose to help customers with Buy Now Pay Later products. Summary: • Prioritization Expertise: Coached multiple Product Owners in efficient work prioritization. • Jira Organization: Streamlined Jira for program visualization, enhancing team clarity. • Workshop Facilitation: Actively led company-wide workshops, coaching newcomers in the "hummscrumm" way of working. • Collaborative Environment: Established a safe and collaborative workspace for all team members. • Behavioral Analysis: Observed team behavior and guided Scrum Masters to allocate energy for future improvements. • Flow Optimization: Identified bottlenecks and focused on workflow, removing impediments to support teams. • Agile Ceremonies: Facilitated engaging Agile ceremonies (Sprint planning, Backlog refinement, Review, Retros, Stand-ups) to maximize team performance. • Definition Development: Led sessions for squads to define their DoD and DoR, aiding incremental delivery. • Story Pointing: Conducted story pointing sessions using planning poker to improve work estimation. • Interactive Retrospectives: Made retrospectives enjoyable and interactive, concentrating on actionable improvements aligned with the team's goals. Show less

Agile Delivery Lead

• Dec 2020 - Apr 2021

Agile Delivery Lead

• Dec 2020 - Apr 2021

Shashi led the delivery of a Dashboard initiative to provide visibility into operational performance and service delivery insights for Senior Executive Officers to quickly gauge operational performance and assist with service delivery decisions. Key responsibilities include: • Enable team members to deliver business outcomes by facilitating agile ceremonies (Backlog refinement, Sprint planning, Daily-Stand-ups, Retrospectives & Reviews), and developing the teams’ ability to self-organise • Facilitate the team’s story points estimation process, track key sprint metrics to plan upcoming sprints • Lead workshops with teams to break down work into smaller increments to have potentially shippable product every Sprint • Mentor and coach team members by scheduling one on one meetings to build relationship and trust, resulting to open discussions and transparency • Be a servant leader to the team and help resolve impediments as they arise to maintain a smooth delivery • Manage risks, issues and dependencies Show less

Scrum Master @Field Workflow Services - Telstra

• Mar 2020 - Jan 2021

Shashi led and coached multiple cross-functional teams and Product Owners in a key Field Optimisation program to set up a digital channel to connect sales, resourcing, project management, and finance teams within a single application using Microsoft Dynamics 365.Shashi’s key responsibilities include stakeholder management, financial forecasting, establishing long-running agile delivery teams, coaching and helping product owners and delivery streams in backlog grooming, contributing to program increment planning, and managing risks, issues and dependencies.Responsibilities include (but not limited to):• Enabled the team members to deliver business outcomes by facilitating agile ceremonies • Facilitated the team’s story points estimation process, tracking key sprint metrics to plan upcoming sprints and facilitate removal of impediments in a timely manner• Contributed to PI plan by enabling the team to align with other teams in the program to plan work for upcoming sprints• Actively participated at program level meetings by calling out wins, blockers, dependencies and misalignment• Mentored and coached team members and Product Owners by scheduling one on one meetings to build relationship and trust, resulting to open discussions and transparency• Worked closely with an Agile coaches to suggest improvements to team collaboration• Managed the financial forecasting and budgeting of teams Show less

Scrum Master/Delivery Lead - Digital Platform & Accelerators

• Jan 2019 - Mar 2020

Shashi led multiple cross-functional teams that delivered a single customer-facing channel for all B2B customer interactions. The platform served 6000 users to order online, track orders, report incidents, raise service request, manage performance and pay bills online thus providing a world class experience. Shashi’s key responsibilities include stakeholder management, project scoping, program status reporting, manage delivery execution, risks, issues and dependencies.Responsibilities & outcomes:• Coached team members to deliver complex business outcomes by developing the teams’ ability to work independently• Actively participated at program level alignment meetings to deliver work according to the priority• Facilitate inception workshops and discussions with key stakeholders to ensure the scope is locked in before the next Program Increment Planning session• Work closely with the Product Owner and adapt to the changing priorities of the program • With the above, the Feature Team successfully delivered the first digital invoice through the delivery of microservice integration with a newly implemented cloud-based billing system Show less

Delivery Lead - B2B Digitisation Program

• Jul 2017 - Jan 2019

Lead front end development teams which primarily focused on working on development of UI's (web, mobile-web and apps) and closely working with UI/UX leads and involved in customer journeys. Duties were not limited to organizing sessions with other feature teams for discovery of the work, improving process to deliver better, work with security teams, helping developers understand the requirements and help flagging risks and dependencies.Part of various agile projects and helped in getting initial application setups, operational readiness, leading agile feature teams, managing stakeholders, working through various phases of projects - from discovery, elaboration, evolution, production deployments etc. Customer centric with a focus to deliver capabilities on time by collaborating and working various cross functional teams. Show less

Delivery Implementation Lead - Billing Solution

• Jul 2015 - Jun 2017

• Completed the suite of operational preparation tasks, including close coordination with three offshore DevOps teams and onshore project delivery team, allowing the new Billing System to go to full production mode• Organised the Vendor Partner Security assessment process through close coordination between Billing System vendor (ARIA) and Security partners both internal and external to Telstra, resulting to the implementation of critical bug fixes and security sign off• Facilitated the implementation of non-production instance resulting to the integration with non-production environments across the new Digital stack for proper end to end testing• Implemented new cloud based operational procedures as part of Transformation resulting to documentation of new Operational Support documentation and updated processes Show less

BI Migration Project Delivery Lead

• Jul 2014 - Jun 2015

Migration project for on premise reporting tool PowerBI to AzureResponsible for full turn key implementation of the migration from requirements and user story writing, mapping to Active Directory implementation and configuration, debugging of cloud based production and non-production environments, SVT coordination and execution, creation of support matrix for this business critical application and handover to BAU team by organising knowledge transfer sessions. • On time completion of migrated application to Azure allowing for decommissioning of the on-premise implementation saving the company 50 m$• New platform on cloud reduced the time to load Business reports by 60%• Being the first application migration to Azure in this space, went through multiple challenges including security, penetration tests• Completion of Operational Readiness activities to handover to Application Support engineers for BAU Show less

Infrastructure Implementation Lead

• Feb 2011 - Jun 2014

Responsible for the delivery of multiple projects involving system upgrades and migration of applications from one data centre to another due to application end of life. Implementation tasks include application installation and deployment with infrastructure focus, outlining deployment plan involving multiple vendors such as IBM, HP, Oracle, and Accenture.• Successfully upgraded the unsupported version of Siebel running on an outdated hardware to the latest version in the new data centre and supported hardware. Siebel is a mission critical Telstra application.• The upgraded system helped Telstra to minimize the downtime to 3 hours from 24 hours. • Completed transition of 12 applications from various vendors on time and on budget (up to 200 m$)• Led the project delivery for Open UI implementation for Siebel, which was implemented the first time in Telstra Show less

Scrum Master/Delivery Lead

• Jul 2017 - Dec 2020

Shashi led and coached multiple cross-functional teams and Product Owners at Telstra. His teams were a major contributor to DIgital transformation programs. Shashi’s key responsibilities include stakeholder management, financial forecasting, establishing long-running agile delivery teams, mentoring and coaching product owners and delivery teams in backlog grooming, actively participate in program increment planning, manage risks, issues and dependencies. Responsibilities include (but not limited to): • Enabled the team members to deliver business outcomes by facilitating agile ceremonies (Sprint planning, stand-ups, backlog refinement, showcase & retrospectives) • Facilitated the team’s story points estimation process, track key sprint metrics to plan upcoming sprints and facilitate removal of impediments in a timely manner • Contributed to PI plan by enabling the team to align with other teams in the program to plan work for upcoming sprints • Actively participated at program level meetings by calling out wins, blockers, dependencies and misalignment • Mentored and coached team members by scheduling one on one meetings to build upon relationship and trust, resulting to open discussions and transparency • Worked closely with Agile coached to suggest improvements to team collaboration Show less