Experience

Babbler Marketing Pvt. Ltd.

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior AV Support Engineer

  • Nov 2021 - Present

  Company: Babbler marketing Pvt .Ltd Infra services Pvt. Ltd. (Nov 15- until Now) Designation: Senior Support Engineer Client: WeWork , Bangalore, Karnataka Obligations:  Management of 21 Buildings AV and VC Systems in 4 Locations (Pan India).  Designing, implementation, and supporting of Video conferencing digital Signage solutions.  Consider and recommend new technology needs and solutions for anticipated needs of the business.  Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment  Remote troubleshooting of AV systems, particularly large or complex integrated systems.  Functional testing of individual products within the professional AV portfolio  Dashboard & slack Integrations using API.  Creating, Installing & Maintaining Zoom Videoconference Rooms.  Supporting All Hands Meetings.  Firmware upgrades for VC end points.  Manage daily setups of meetings in relation to Video Conferencing, Audio Conferencing, and Presentation 2  Support & Town Hall style production events.  Receive escalated trouble tickets from Support Coordinator and respond in a timely manner.  Expert in Handling wireless gateways i.e Solstice Pod, VIA GO, Zoapi.  Maintaining tesiraforte, Nexia, Bose, and QSC. Crestron control systems & touch panels. Show less



Sigma AVIT Technology Solutions

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Sr. Support Engineer

  • Dec 2015 - Apr 2022

  Obligations:  Highly experienced in all types of Video conferencing equipment like Cisco C-series, SX, EX, MX, WebEx series endpoints, POLYCOM HDX and Group Series, Life size etc.  Good experience in handling Cisco TMS,CMM,CMS,MCU,Cisco VCS-C and VCS-E.  Well experience in schedule and manage conference in Cisco TMS, CMM and Polycom DMA & RMX  Ability to understand various Audio, Video and Network Protocols (H.263, H.264, H.323, TCP, UDP, SIP etc.)  Managing day to day multimedia operations like Call scheduling, monitoring of all multiparty Video conferencing infrastructure  Generating Virtual Meeting Request from Conferencing Outlook for scheduled VC session  Scheduling VC sessions and monitoring it remotely through Cisco Telepresence Management Suite, MCU, CMM and Endpoints.  Adding zoom user management, Room management.  Manage day-to-day operational support, provide bridge operations based on user requirements and control remote event management for large video meetings.  Providing Extensive Support of Audio & Video conferencing for US and UK, Apac location.  Managing the global videoconferencing services for internal & external clients of Wells Fargo &Co.  Monitor video-conferences through remote login and provide faster resolution in case of any delay or problem.  Manage and control dial-outs for both point-to-point and multi-point conferencing through MCU.  Manage a collaboration tool to schedule audio and video bridges for end users.  Install, configure and provide operation and maintenance support for video conferencing endpoints, bridges, gatekeeper and gateways. Upgrade the software for various type of video conferencing related products  Scala player installation and Configuration – Digital Signage  PAC2000 Ticket handling.  Log and close problem tickets, in a proactive manner, to ensure incident reduction.  Handle the digital board rooms using advanced digital systems. Show less



PUTHUR INFOTECH PVT LTD

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• AV Support Engineer

  • Apr 2014 - Dec 2015

  Company: PUTHUR INFO TECH services Pvt. Ltd. (April 14 - 2014 – 25 July 2015) Designation: Support Engineer (Audio and Video Conferencing) Client: ANZ (Bangalore, Karnataka) Obligations:  Support and manage end-to-end video conferencing globally.  Manage day-to-day operational support, provide bridge operations based on user requirements and control remote event management for large video meetings.  Manage the complete audio video equipment at ANZ.  Installing and maintaining the audio video devices- Extron, Crestron, Kramer, AMX, AKG, Sony.  Vender management & coordinating with Supply chain management  Maintaining quality operational in Conference & Board rooms.  Experienced in reading new schematic design drawings and providing estimation cost.  Responsible to provide Audiovisual Support for the clients based on the ticketing system. Having good experience providing technical support for client Audio visual infrastructures  Highly experienced in installing & troubleshooting Audiovisual devices (AMX, Crestron, Extron, Biamp)  As an interface with the user, responsible for maintaining the high-end conferencing equipment while working closely with vendors and facilities to achieve up time.  Install, configure, and terminate Audio Video equipment.  Handle the digital auditorium and board rooms using advanced digital system Show less