Experience

RDX

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Manager

  • Apr 2019 - Present



HCL Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Consultant

  • Nov 2016 - Mar 2019

  • Develop and guide the team members in enhancing their technical capabilities and increasing productivity. • Monitor and track tickets/change requests and manage SLAs.• Prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.• Understand the requirements from Client; Document the requirements for automation / enhancement of the process and share with supervisor for review.• Provide recommendations to the supervisor on the design / change of HR processes basis their implications in HCL context, best practices through competitor analysis and research material available. • Respond to customer queries as and when required and escalate to supervisor when required.• Share reports / data with the HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics • Work towards continuous improvement and perform root cause analysis on an ongoing basis



Navisite

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Solutions Architect

  • Dec 2015 - Nov 2016

  • Analyze and define clients’ business strategy and determine system architecture requirements to achieve business goals.• Formulate strategic plans for component development to sustain future project objectives.• Gather detailed business requirements and use cases, and translate technical specifications into product requirements.• Create team strategies and establish project scopes of work; communicate project deliverable timeframes and benchmarks to clients.• Develop data architecture design to facilitate targeted customer analysis.• Suggest architectural improvements, design and integration solutions, and formulate methodologies to optimize object-oriented software and database development.• Organize end-user training and problem analysis for server, desktop, and IT infrastructure work.• Diagnose and repair Windows processing errors, and implement solutions to improve efficiency.• Write and implement new server, middle ware, and database standards.

• Senior Engineer

  • Dec 2011 - Dec 2015

  • Analyzing system logs and identifying potential issues with the servers.• Introducing and integrating new technologies into existing data center environments.• Installing and configuring new hardware and software.• System performance• Working and troubleshooting Microsoft Cluster environments• Handling and working on Microsoft Hyper-V cluster environments• Handling and managing the cloud based infrastructure hosted on VMware ESXi• Managing Active Directory environments• Managing and installation of the compliance and the applications For Eg: Alert Logic, Tripwire Agent and SySlog Agent



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Support Engineer

  • Mar 2010 - Dec 2011

  • Active Directory Replication Issues, including lingering objects• Active Directory Backup and Restore issues, including system state backup/restore, undelete, and AD Recycle Bin• Schema, LDAP, Domain Join, DCPromo, and other AD issues.• Active Directory Performance problems (lsass high cpu, memory utilization, slow query response, etc)• Distributes File System Namespaces (Replication issue), DFSR and FRS issues• User Profile Load and Unload issues, Group Policy Issues• Folder Redirection Issues or problems with Offline Files/Client Side Caching• ADMT/Domain Migration issues• USMT/Profile Migration issues• Windows Time issues• Terminal Server and Licensing server issues.• Worked on Active Directory Domain environment setup multiple domain and forests and managed the Active Directory Domain Infrastructure.• Worked on Group Policy Management Console and configured and managed group policies for domains.• Worked on Fine Grain Password Policy (FGPP) and configured it.• Worked on Active Directory Domains and Trusts and setup trusts between different forests and multiple domains within the same forest.