Shashank Kadam
Senior Information Technology Manager at Micropoint Computers Pvt Ltd- Claim this Profile
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Bio
Rahul Panchal
Shashank comes across as a sincere hardworking professional & a kind hearted generous person. Have seen Shashank having a very focussed approach in executing his day to day responsibilities for which he took end to end ownership while handling external vendor resources for managing BAU operations for End User Systems as well as being an integral part of turnkey projects for corporate IT. Keen learner, team player & ready to accept new challenges Shashank will always give his 100%.
Phil Hall
Shashank is a hardworking and self-motivated manager. When we worked together he was directly managing an external vendor & IT Service Provider for day-to-day End User Computing (EUC) functions. Shashank has a keen eye for detail & a healthy appetite for challenging the status quo. With a strong drive to achieve excellent customer service & consistently high levels of customer satisfaction, Shashank works tirelessly by understanding the business requirement and analysing trends to identify key areas for improvement.
Rahul Panchal
Shashank comes across as a sincere hardworking professional & a kind hearted generous person. Have seen Shashank having a very focussed approach in executing his day to day responsibilities for which he took end to end ownership while handling external vendor resources for managing BAU operations for End User Systems as well as being an integral part of turnkey projects for corporate IT. Keen learner, team player & ready to accept new challenges Shashank will always give his 100%.
Phil Hall
Shashank is a hardworking and self-motivated manager. When we worked together he was directly managing an external vendor & IT Service Provider for day-to-day End User Computing (EUC) functions. Shashank has a keen eye for detail & a healthy appetite for challenging the status quo. With a strong drive to achieve excellent customer service & consistently high levels of customer satisfaction, Shashank works tirelessly by understanding the business requirement and analysing trends to identify key areas for improvement.
Rahul Panchal
Shashank comes across as a sincere hardworking professional & a kind hearted generous person. Have seen Shashank having a very focussed approach in executing his day to day responsibilities for which he took end to end ownership while handling external vendor resources for managing BAU operations for End User Systems as well as being an integral part of turnkey projects for corporate IT. Keen learner, team player & ready to accept new challenges Shashank will always give his 100%.
Phil Hall
Shashank is a hardworking and self-motivated manager. When we worked together he was directly managing an external vendor & IT Service Provider for day-to-day End User Computing (EUC) functions. Shashank has a keen eye for detail & a healthy appetite for challenging the status quo. With a strong drive to achieve excellent customer service & consistently high levels of customer satisfaction, Shashank works tirelessly by understanding the business requirement and analysing trends to identify key areas for improvement.
Rahul Panchal
Shashank comes across as a sincere hardworking professional & a kind hearted generous person. Have seen Shashank having a very focussed approach in executing his day to day responsibilities for which he took end to end ownership while handling external vendor resources for managing BAU operations for End User Systems as well as being an integral part of turnkey projects for corporate IT. Keen learner, team player & ready to accept new challenges Shashank will always give his 100%.
Phil Hall
Shashank is a hardworking and self-motivated manager. When we worked together he was directly managing an external vendor & IT Service Provider for day-to-day End User Computing (EUC) functions. Shashank has a keen eye for detail & a healthy appetite for challenging the status quo. With a strong drive to achieve excellent customer service & consistently high levels of customer satisfaction, Shashank works tirelessly by understanding the business requirement and analysing trends to identify key areas for improvement.
Credentials
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PRINCE2® Foundation and Practitioner Certified
AXELOS Global Best PracticeJun, 2019- Oct, 2024 -
ITIL V3 Foundation
EXINAug, 2012- Oct, 2024 -
ITIL SO
AXELOS Global Best Practice
Experience
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Micropoint Computers Pvt Ltd
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Information Technology Manager
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Feb 2021 - Present
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Hotelbeds
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Spain
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Leisure, Travel & Tourism
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700 & Above Employee
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Global End User Computing Manager
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Dec 2017 - Oct 2019
Leading the Global Infrastructure Offshore Delivery APAC and EMEA. responsible for the operations of Global Network Operations Center, Global Service Desk Operations, Applications Support, Workspace Management, Infrastructure Platforms & Process and Project Management functions from the offshore centers. And whatever the global operations need..delivering and maintenance of high quality IT infrastructure services to the business customers. My area of responsibility consists of (but not… Show more Leading the Global Infrastructure Offshore Delivery APAC and EMEA. responsible for the operations of Global Network Operations Center, Global Service Desk Operations, Applications Support, Workspace Management, Infrastructure Platforms & Process and Project Management functions from the offshore centers. And whatever the global operations need..delivering and maintenance of high quality IT infrastructure services to the business customers. My area of responsibility consists of (but not limited to): end-users support, end-user devices life cycle support (laptops, iPads, printers, projectors, etc.), budgeting, asset management and inventory, office managed printing service, mobile telephony support, WAN, LAN, WLAN, servers infrastructure, office telephony. Show less Leading the Global Infrastructure Offshore Delivery APAC and EMEA. responsible for the operations of Global Network Operations Center, Global Service Desk Operations, Applications Support, Workspace Management, Infrastructure Platforms & Process and Project Management functions from the offshore centers. And whatever the global operations need..delivering and maintenance of high quality IT infrastructure services to the business customers. My area of responsibility consists of (but not… Show more Leading the Global Infrastructure Offshore Delivery APAC and EMEA. responsible for the operations of Global Network Operations Center, Global Service Desk Operations, Applications Support, Workspace Management, Infrastructure Platforms & Process and Project Management functions from the offshore centers. And whatever the global operations need..delivering and maintenance of high quality IT infrastructure services to the business customers. My area of responsibility consists of (but not limited to): end-users support, end-user devices life cycle support (laptops, iPads, printers, projectors, etc.), budgeting, asset management and inventory, office managed printing service, mobile telephony support, WAN, LAN, WLAN, servers infrastructure, office telephony. Show less
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The Phoenix Mills Ltd.
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India
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Real Estate
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700 & Above Employee
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Manager IT
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Dec 2016 - Dec 2017
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Tata ClassEdge
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India
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E-Learning Providers
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300 - 400 Employee
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Manager IT
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Jan 2015 - Jul 2016
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Welingkar Institute of Management
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India
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Education Administration Programs
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400 - 500 Employee
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IT Manager
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Jul 2013 - Jan 2015
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Future Group India
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India
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Manufacturing
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700 & Above Employee
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IT Infra
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Jun 2005 - Jul 2011
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Education
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2000 - 2000
IES, Dadar
Community
