Hospitality Manager

• Mar 2023 - Present

Proprietor

• Jul 2019 - Present

Senior Assistant Manager

• Jan 2022 - Mar 2023

Human Resources Information System Specialist

• Jun 2021 - Mar 2022

Store Incharge

• Jul 2020 - Oct 2020

* Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives. * Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives. * Answered questions about store policies and concerns to support positive customer experiences. * Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends. * Supervised and effectively trained staff employees to decrease process lags and boost productivity. * Promoted positive customer experience through day-to-day supervision and management * Maintained cleanliness and organization of kitchen workspace, working closely with employees to systemize tasks. * Monitored daily cash discrepancies, inventory shrinkage, and drive-off. * Interacted well with staff and customers to build connections and nurture relationships. Show less

Trainee Chef

• Sep 2019 - Nov 2019

* Signed for deliveries, checked items into inventory, and stocked goods into proper locations.* Cleaned kitchen areas, including counters, workspaces, shelves, refrigerators, and freezers.* Checked expiration dates, rotted the food, and removed any items that were no longer usable.* Utilized proper cleaning techniques to sanitize counters and utensils used in the preparation of raw meat, poultry, fish and eggs.* Properly handled and stored food to eliminate illness and prevent cross-contamination.* Checked freezer and refrigerator prior to each shift to verify correct temperatures.* Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.* Oversaw scheduling, inventory management, and supply orders to maintain a fully stocked kitchen.* Read through recipes and set up all ingredients in advance for preparing the food* The observed cooking style and plating technique and how each prepared different specialties to gain knowledge in those cooking techniques. Show less

Food And Beverage Associate

• Jun 2019 - Sep 2019

* Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.* Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.* Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.* Strategically plated hot meals and salads in aesthetically pleasing arrangements.* Maintained clean, trash-free workspaces to maximize productivity and safety.* Greeted customers at the deli counter to fulfill requests and answer questions.* Sanitized dining ware and kitchen equipment according to health code standards.* Replenished condiments, beverages, and supplies while maintaining the cleanliness of service areas. Show less

Guest Services Associate

• May 2018 - Apr 2019

* Managed customer relations and customer service through daily communication and interaction. * Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. * Maximized customer interactions by promptly identifying needs and wants. * Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. * Developed and actualized customer service initiatives to decrease wait times. * Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. * Maintained clean personal appearance, modeled store's outfits when working, and wore uniforms per company policy. * Energized and motivated in performing sales floor activities including merchandising and selling. Show less