Data Analyst

• May 2023 - Present

Head Coach

• Feb 2022 - Jan 2023

• Collaborated with cross-functional teams to find process improvements and data-driven decision-making to cut TAT by 25%. • Developed an excel macro and standardised reporting templates for effective data collectionand a 15% reduction in operation time. • Developed and maintained Power BI dashboards and reports for internal teams, thereby enhancing their data visualisation and analytical capabilities. • Conducted interviews with key business users to collect information on business processes and user requirements. • Analysed company's 24-month sales results to produce 3-year monthly projections by revenue and customer type. • Extrapolated user feedback and prioritized pain points in user experience by effectively communicating with various stakeholders to increase user satisfaction by 70%. Show less

Academic Associate

• Feb 2021 - Feb 2022

• Constructed framework for report automation, reducing processing time by 2/3. • Led and managed a change management initiative to enhance the workflow system, resulting in a 50% reduction in coordination time. • Designed, implemented, and maintained the university's database for US and UK verticals, resulting in a 24% improvement in process improvement/efficiency. • Designed & implemented business continuity plans to ensure uninterrupted operations; ensuring strict adherence with contractual commitments and complaint management guidelines for excellent service delivery. • Worked and collaborated with 20+ business users to streamline data modelling activities in Excel using PowerPivot for the creation of ad-hoc reports. Show less

Business Development Associate

• Jan 2020 - Feb 2021

• Observe market trends, particularly the life behaviour of targeted consumers, and optimise CRM activities to increase youth’s engagement. • Established and sustained contact with prospective business partners; attended and represented the firm at a wide range of events. • Designed a training program for recent graduates that imparted various skill sets through real-world examples. • Manage daily operational duties, manage and monitor the flow of sales leads, manage and maintain the CRM database, and report weekly activities and achievements. Show less

Senior Operations Executive

• Dec 2018 - Sep 2019

• Managed and resolved national-level escalated issues from the CEO's office. • Optimized database querying to expedite retrieval of large datasets, thereby enhancing the overall user experience. • Maintaining high levels of productivityand overseeing client email communication with Sprinklr. • Managed and resolved national-level escalated issues from the CEO's office. • Optimized database querying to expedite retrieval of large datasets, thereby enhancing the overall user experience. • Maintaining high levels of productivityand overseeing client email communication with Sprinklr.

Digital Marketing Executive

• May 2018 - Oct 2018

• Manage on page SEO activities, analyze traffic reports, keyword strategies and SEO suggestions • Manage tracking and reporting of discussions around brands on various blogs and communities. • Track, analyze, report, and optimize social media performance to guide content decisions, improve overall presence, grow engagement & analyze competitor activity. • Manage on page SEO activities, analyze traffic reports, keyword strategies and SEO suggestions • Manage tracking and reporting of discussions around brands on various blogs and communities. • Track, analyze, report, and optimize social media performance to guide content decisions, improve overall presence, grow engagement & analyze competitor activity.

Technical Intern

• May 2017 - Jul 2017

• Developing & Maintainance of multiple product comparison portal • Basic JAVA coding concept knowledge • Developing & Maintainance of multiple product comparison portal • Basic JAVA coding concept knowledge