Experience

Veriozn Wireless

• United States
• Retail
• 1 - 100 Employee

• Technical Support Analyst

  • Jan 2019 - Present

  Troubleshooting technical issues Diagnosing and repairing faults Speaking to customers and assisting customer in quickly resolving their concern or problem by guiding customers through a series of actions to resolve a problem Providing support in the form of procedural documentation Managing multiple cases at one time Troubleshooting technical issues Diagnosing and repairing faults Speaking to customers and assisting customer in quickly resolving their concern or problem by guiding customers through a series of actions to resolve a problem Providing support in the form of procedural documentation Managing multiple cases at one time



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Trainer/Seasonal Supervisor

  • Jan 2010 - Jan 2019

   Designed, established, developed, implemented, and monitored, operational office procedures to ensure maximal efficiency in a safe working environment.  Responsible for all supervision in management-related issues, including human resources, conducting performance reviews, ensuring compliance with regulatory requirements product specifications, and managing budgets.  Prepared operational reports and schedules.  Prepared and conducted oral and written presentations.  Educated, trained, instructed and evaluated team members.  Conceptualized, planned, designed and organized training curriculum and instructional design Show less