Sha Sa

Marketing & Public Relations Manager at Netevia
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Contact Information
us****@****om
(386) 825-5501
Location
New York, New York, United States, US
Languages
  • English Professional working proficiency
  • Mandarin Chinese Native or bilingual proficiency
  • Japanese Elementary proficiency
  • Taiwanese Native or bilingual proficiency

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Credentials

  • SAS Certified Base Programmer for SAS 9
    SAS
    May, 2016
    - Nov, 2024
  • Market Research Graduate Certificate
    University of Cincinnati
    Dec, 2014
    - Nov, 2024
  • Google Analytics Certification
    Google

Experience

  • Netevia
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Marketing & Public Relations Manager
      • Jul 2016 - Present

      • Design, create, update and maintain several company websites and their functions using WordPress. • Update and manage company social media presence to maintain branding and image to the public. • Coordinate and align company brands including Argus Merchant Services, Firmus and Wow Payments. • Work with tech department to create terminal instructions; film and edit terminal manual videos. • Work with customer service department to solve merchant refund and charge back problems. • Develop, create and edit forms, company marketing materials. • Publish company monthly newsletter and other internal communication materials. • Operate and manage company WeChat public account. Public Relations • Monitor company’s online reviews, replying to questions, comments and complaints daily. • Respond to reviews and inquiries from Google reviews, Better Business Bureaus, and other communities. • Identify merchants, listen to complaints, record responses, and disseminate solutions. • Analyze merchant feedback to identity potential content, services and product improvements. • Follow-up with merchants to ensure satisfaction by identifying and meeting needs. Office Operations • Monitor and order office supplies, maintain office upkeep, and update sales information to employees. • Resolve basic IT problems for employees such as email setup, software installation, troubleshooting, etc. • Plan and organize company events, communicate with attorneys, and mediate conflict among teams. Merchant Marketing • Lead marketing team to setup online merchant social presence (e.g., ads, Yelp, Google pages, etc.). • Design and build merchant websites (100+) with online ordering functions, providing tech support as needed. • Create monthly promotional flyers and merchant promotional strategy proposals for clients. Show less

  • Freelance
    • Greater New York City Area
    • Freelancer
      • Mar 2015 - Present

      Working with different private projects including translation work between English and Chinese, photoshop works and WeChat public account editing. Working with different private projects including translation work between English and Chinese, photoshop works and WeChat public account editing.

Education

  • University of Cincinnati
    Master of Science - MS, Business Administration: Marketing
    2013 - 2014
  • California State University-Sacramento
    Bachelor of Science - BS, Finance; Risk Management & Insurance
    2009 - 2011

Community

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