Experience

Duke Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Sep 2022 - Present

  Carry out Duty Management shifts as required. Promote a positive employee relations culture through effective communication and regular team meetings. Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction

• Sales Coordinator

  • Mar 2021 - Present

  Prepare sales-related documents throughout the sales process which consists of: proposals, contracts, or banquet event orders. Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott

• Night Auditor

  • Feb 2018 - Mar 2021

  Balancing the accounts from day shiftManaging front desk activity and handling guest check-ins and check-outsEnsuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preferenceHandling customer requests and complaints and directing other employees or departments accordingly



RidgeBerry

• United States
• Real Estate
• 1 - 100 Employee

• Property Management Specialist

  • Feb 2018 - Jan 2021

  Overseeing rental property requires daily maintenance, which consist of; plumbing issue or rent collection, property management requires a hands-on approach. Managing Single family to Multi- family homes. Handle Tenants and Their Complaints Knowledge of Landlord-Tenants Laws Screening Tenants. As applications roll in, property managers should be screening tenants. Every manager has their own unique screening process. Collecting Rent and Sending Notices Overseeing rental property requires daily maintenance, which consist of; plumbing issue or rent collection, property management requires a hands-on approach. Managing Single family to Multi- family homes. Handle Tenants and Their Complaints Knowledge of Landlord-Tenants Laws Screening Tenants. As applications roll in, property managers should be screening tenants. Every manager has their own unique screening process. Collecting Rent and Sending Notices



Allied Orion Group

• United States
• Real Estate
• 200 - 300 Employee

• Leasing Manager

  • Aug 2014 - May 2016

  Performed Assistant Property Manager duties for a 184 unit Apartment Complex Served in Property Leasing and Administration Served in Property Marketing and Resident relations Collected and deposited money Ran delinquent reports for Tax Credit/LIHTC property Assisted in special projects or activities designated by company, which included but not limited to, due diligence, property acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, functions etc. Required periodically assigned to bookkeeping duties



Petz Enterprises Inc

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Representative

  • Dec 2013 - Mar 2014

  Provided Support for Tax Software Customers Provided Support for Tax Software Customers



Wolters Kluwer Tax & Accounting US

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Accounting Lead Representative

  • May 2006 - May 2013

  Provided Support for Payroll Tax and Accounting software for customers, Prepared Payroll Organized bookkeeping and accounting Received inbound calls and made outbound calls Worked from Home (virtual) answered inbound and outbound calls Provided Support for Payroll Tax and Accounting software for customers, Prepared Payroll Organized bookkeeping and accounting Received inbound calls and made outbound calls Worked from Home (virtual) answered inbound and outbound calls