Sharvina M.

Junior User Support Executive at TROOPERS
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Contact Information
us****@****om
(386) 825-5501
Location
Federal Territory of Kuala Lumpur, Malaysia, MY

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Credentials

  • Building Rapport with Customers
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Customer Service Foundations (2020)
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Customer Service: Problem-Solving and Troubleshooting
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Serving Customers Using Social Media
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Zendesk Customer Service Professional Certificate
    Zendesk
    Jul, 2023
    - Nov, 2024

Experience

    • Malaysia
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Junior User Support Executive
      • Aug 2022 - Present

      - Act as a liaison, between Troopers and users by providing product/service information, answering queries, and resolving any emerging problems that users' accounts might face with accuracy and efficiency- Provide user satisfaction to users by resolving user's complaints/concerns brought to my attention- Supporting users through email and providing detailed information to them- Following up with users for any further information as well as taking feedback from them- Manage inquiries from users via different channels/platforms Show less

    • Live Agent & Data Entry
      • Nov 2022 - Feb 2023

      - Acted as a liaison between Chevron Malaysia & Troopers Innovation during the "Caltex Fuelling Giler" promotion period. - Contributed effective and efficient live chat support with concise campaign information to consumers.- Effectively and routinely balanced multiple customers through multiple chat sessions at one time.- Collaborated with the data team for data entry by keying in every campaign participant's vital information into a spreadsheet. - Trained part-timers on how to handle the live chat as well as data entry. Show less

  • The Centre
    • Malaysia
    • Temporary Research Assistant
      • Jul 2021 - Jul 2021

      * Skimmed and analyzed through various social media platforms to identify forms of hate speeches that were directed to a particular race, religion, nationality and sexual orientation in Malaysia. * Social media platforms used were Twitter, Facebook, Instagram and Reddit. * Skimmed and analyzed through various social media platforms to identify forms of hate speeches that were directed to a particular race, religion, nationality and sexual orientation in Malaysia. * Social media platforms used were Twitter, Facebook, Instagram and Reddit.

  • Hitachi Transport System (M)
    • Bandar Baru Bangi, Selangor, Malaysia
    • Operations Trainee
      • Jul 2020 - Nov 2020

      * Managed custom clearance procedure for Nexperia Malaysia and Aeon as well as insurance and invoice paperwork for both import and export. * Obtained, checked and prepared documentations to meet customs and insurance requirements, complies with other countries’ regulations, transportation quotes and tracking results to customers. * Experience in K1 and K2(export) and K3(import) custom clearance documentations. * Managed custom clearance procedure for Nexperia Malaysia and Aeon as well as insurance and invoice paperwork for both import and export. * Obtained, checked and prepared documentations to meet customs and insurance requirements, complies with other countries’ regulations, transportation quotes and tracking results to customers. * Experience in K1 and K2(export) and K3(import) custom clearance documentations.

    • Australia
    • Retail
    • 700 & Above Employee
    • Saleswoman
      • Mar 2018 - Aug 2018

      * Teamwork to deliver exceptional customer service * Efficiency in fast-paced, high volume retail environment * Gained enthusiasm, initiative customer service and communication skills * Teamwork to deliver exceptional customer service * Efficiency in fast-paced, high volume retail environment * Gained enthusiasm, initiative customer service and communication skills

  • Minimalist Lab
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    • Saleswoman & Crafter
      • Apr 2016 - Nov 2016

      * In charge of retail merchandising and store openings/closings * Gained hands-on learning of making personalized custom jewelry * In charge of retail merchandising and store openings/closings * Gained hands-on learning of making personalized custom jewelry

Education

  • Open University Malaysia
    Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
    2021 -
  • Politeknik Nilai
    Diploma, Logistics, Materials, and Supply Chain Management
    2017 - 2020

Community

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