Sharvina M.
Junior User Support Executive at TROOPERS- Claim this Profile
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Bio
Credentials
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Building Rapport with Customers
LinkedInJul, 2023- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInJul, 2023- Nov, 2024 -
Customer Service Foundations (2020)
LinkedInJul, 2023- Nov, 2024 -
Customer Service: Handling Abusive Customers
LinkedInJul, 2023- Nov, 2024 -
Customer Service: Problem-Solving and Troubleshooting
LinkedInJul, 2023- Nov, 2024 -
Serving Customers Using Social Media
LinkedInJul, 2023- Nov, 2024 -
Zendesk Customer Service Professional Certificate
ZendeskJul, 2023- Nov, 2024
Experience
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TROOPERS
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Malaysia
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Technology, Information and Internet
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1 - 100 Employee
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Junior User Support Executive
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Aug 2022 - Present
- Act as a liaison, between Troopers and users by providing product/service information, answering queries, and resolving any emerging problems that users' accounts might face with accuracy and efficiency- Provide user satisfaction to users by resolving user's complaints/concerns brought to my attention- Supporting users through email and providing detailed information to them- Following up with users for any further information as well as taking feedback from them- Manage inquiries from users via different channels/platforms Show less
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Live Agent & Data Entry
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Nov 2022 - Feb 2023
- Acted as a liaison between Chevron Malaysia & Troopers Innovation during the "Caltex Fuelling Giler" promotion period. - Contributed effective and efficient live chat support with concise campaign information to consumers.- Effectively and routinely balanced multiple customers through multiple chat sessions at one time.- Collaborated with the data team for data entry by keying in every campaign participant's vital information into a spreadsheet. - Trained part-timers on how to handle the live chat as well as data entry. Show less
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The Centre
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Malaysia
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Temporary Research Assistant
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Jul 2021 - Jul 2021
* Skimmed and analyzed through various social media platforms to identify forms of hate speeches that were directed to a particular race, religion, nationality and sexual orientation in Malaysia. * Social media platforms used were Twitter, Facebook, Instagram and Reddit. * Skimmed and analyzed through various social media platforms to identify forms of hate speeches that were directed to a particular race, religion, nationality and sexual orientation in Malaysia. * Social media platforms used were Twitter, Facebook, Instagram and Reddit.
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Hitachi Transport System (M)
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Bandar Baru Bangi, Selangor, Malaysia
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Operations Trainee
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Jul 2020 - Nov 2020
* Managed custom clearance procedure for Nexperia Malaysia and Aeon as well as insurance and invoice paperwork for both import and export. * Obtained, checked and prepared documentations to meet customs and insurance requirements, complies with other countries’ regulations, transportation quotes and tracking results to customers. * Experience in K1 and K2(export) and K3(import) custom clearance documentations. * Managed custom clearance procedure for Nexperia Malaysia and Aeon as well as insurance and invoice paperwork for both import and export. * Obtained, checked and prepared documentations to meet customs and insurance requirements, complies with other countries’ regulations, transportation quotes and tracking results to customers. * Experience in K1 and K2(export) and K3(import) custom clearance documentations.
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Lovisa Pty Ltd
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Australia
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Retail
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700 & Above Employee
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Saleswoman
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Mar 2018 - Aug 2018
* Teamwork to deliver exceptional customer service * Efficiency in fast-paced, high volume retail environment * Gained enthusiasm, initiative customer service and communication skills * Teamwork to deliver exceptional customer service * Efficiency in fast-paced, high volume retail environment * Gained enthusiasm, initiative customer service and communication skills
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Minimalist Lab
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Saleswoman & Crafter
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Apr 2016 - Nov 2016
* In charge of retail merchandising and store openings/closings * Gained hands-on learning of making personalized custom jewelry * In charge of retail merchandising and store openings/closings * Gained hands-on learning of making personalized custom jewelry
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Education
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Open University Malaysia
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies -
Politeknik Nilai
Diploma, Logistics, Materials, and Supply Chain Management