Experience

Mississippi Home Corporation

• United States
• Financial Services
• 1 - 100 Employee

• Federal Grant Specialist

  • Jun 2021 - Present

  Disburse Federal funding appropriately following the federal guidelines of the Rental Assistance for Mississippi Program. Processing in a timely and efficient manner, application packages as they are received. Make outbound calls to applicants and landlords to gather pertinent information. Provide customer service to the public. Log/record all activities associated with an application file/package. Input data into a spreadsheet file on Microsoft Excel. Collaborate with utility companies to assist with payment for applicants. Batch payments for disbursement. Credit funds that have been returned to RAMP. Communicate with outside entities/department verbally and in writing. Meet monthly goals for distributing funds. Review files for the appropriate documentation needed Conduct meetings and trainings via Team. Multitasking multiple projects to be completed by deadline. Show less



The Midtown Group

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Intake Specialist

  • Sep 2019 - Dec 2022

  Answering Crisis Line calls immediately to ensure quality assistance.
  Conduct interviews of the caller to ensure accuracy of child abuse/neglect allegations.
  Redirect callers to the appropriate division as needed.
  Document all calls received on appropriate forms.
  Collaborate with CARA Teams for babies born with symptoms of substance abuse.
  Collaborate with Human Traffick Division concerning children subject to Human Trafficking.
  Enter child abuse/neglect reports into the MACAWS system.
  Process any statistical data on appropriate forms as required.
  Implement and follow protocol and policies set by the agency and CPS.
  Communicate with outside entities verbally and in writing.
  Maintain documentation of all calls receives.
  Research and collect information as needed for the caller. Show less



Social Work PRN

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Crisis Line Social Worker

  • Jul 2011 - Sep 2019

  Answering Crisis Line calls immediately to ensure quality assistance to all caller and determined if the call is a child abuse or vulnerable adult report. I document all calls received on appropriate forms and enter reports into the MACWIS system. Position require all calls to documented on form and submitted to Quality Assurance. Process any statistical data on appropriate forms as require. Transmit reports to appropriate county within the appropriate time frame contact the worker by computer, email, and telephone as need. Implement and follow protocol and policies set by the agency and DHS. I maintain documentation of all calls receives and is responsible for all files and document ensuring efficiency and safety information obtain by the caller. Other skills used in this position is operating computer software such as Microsoft Word. Operate office appliances scanners and copiers and established good networking skills. Show less



Old Navy

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Apr 2012 - Apr 2014

  In this position I work to help the store organized and clean. I have the duty to keep things in proper order so customer can find items more easily. I assist customer with picking out merchandise that will satisfy them and their family. I manage my work around by keeping it clean and clutter free. Work on cash register and manage the transactions that take place by giving the customer my undivided attention at all time. Work as an training associate for new hires in my work area. I follow the protocol and rules set forth by the company to help cut down on shortages that cause the store/company lose money. My main duty is to provide great customer service to the customers, colleagues, and management team. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Lead Cashier

  • Nov 2006 - Jul 2011

  Provide good customer service through fast and friendly checkout. Help build a friendly atmosphere to assure a good working environment for myself and other associates and also builds friendly customer relations to increase store sales. Operate cash register in a proper manner to secure the safety of money. Train new associates on proper cashier procedures, enforce new policies that will help increase total sales, and help with departmental work. Responsible for zoning work area, maintain adequate supplies for working area, and helping customers find merchandise throughout the store. I also worked as a training cashier to train new hires. Show less



Mississippi Adolescent Center

• Hospitals and Health Care
• 1 - 100 Employee

• Intern

  • Aug 2010 - Jan 2011

  Internship. Worked as a Social Worker Assistant and performed daily task which include working with Mentally Retarded (MR) adolescent with behavioral problem helping them though conducting interviews which help me understand what can be done to increase the well being of their stay at the facility, help them with personal issues that may arise, participate in groups with the client to increase their interaction skill with others, such as how to greet and befriend others, controlling aggressive behavior, and respecting others clients and their belongings, along with developing activities for the clients out side the facility such as shopping trips and picnic days. Work closely under the supervision of the Head Social Worker to conduct discharge summaries for clients when they have met the qualifications to be discharge from the facility, helping with coordinating home visitation for client by contacting client's families, making phone calls to families of resent discharge clients to conduct follow-ups of client's progress. I worked with my supervisor to help register clients 18 and over to vote and find job placement for them while at the facility. Other skills used in this position were operating computer software such as Microsoft Word, Database and Spreadsheet, operate office appliances (i.e., scanners, copiers, and fax) and established good networking skills. Show less