Experience

Canadian Mental Health Association, Niagara Branch

• Canada
• Mental Health Care
• 1 - 100 Employee

• Cook

  • Nov 2021 - Present

  Preparing nutritious meals for clients Preparing nutritious meals for clients



Integrated Healthcare

• St Catharines, Ontario, Canada

• Front Desk Receptionist

  • Jul 2018 - Apr 2019

  Greeted clients Prepared billing Processed Payment (A/R) Booked appointments Updated Client database Assisted other healthcare professionals as requested Greeted clients Prepared billing Processed Payment (A/R) Booked appointments Updated Client database Assisted other healthcare professionals as requested



Econoprint

• United States
• Printing Services
• 1 - 100 Employee

• Front Desk Customer Service

  • Jul 2017 - Mar 2018

  Responsibilities included striving for excellent customer service, ensuring professionalism in all communications with existing and new customers Ensured prompt contact to customers when their order was ready for pickup Welcomed customers in person, and over the phone Provided information and benefits about products and services provided Contacted customers by phone and email to arrange for payment Processed customers payment, posting the transaction to their account, using company application software Updated the internal application software with accuracy; Processed changes to accounts including amending/adding contact information such as address, phone, and email Was committed to building on the trust earned for services provided over past years Received and processed customer payments for walkin orders and pickups Performed other duties as assigned Show less



Primary Care Advisory Inc.

• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Assistant

  • Oct 2013 - May 2016

  Also Worked Part Time June to October 2013 • Responsibilities included delivering exceptional customer service by responding to inquires received by phone, fax and email • Managed inbound and outbound mail and couriers, as required • Managed calendar for consultant, booked meetings and arranged conference calls • Maintained office machines and supplies as well as the inventory of office supplies • Updated the MYOB bookkeeping system and accurately tracked and reported all company expenses • Prepared billings, received customer payments and reconciled bookkeeping using the MYOB software tool • Visited clients when requested to assist periodically with special projects and/or tasks • Prepared, maintained and reconciled accurate monthly client financial reports for distribution • Prepared for bi-annual client association meetings, and prepared and coordinated required meeting reports and client bonus cheques • Prepared and managed annual afterhours calendar for physicians, and after-hours phone line message for patients • Assisted medical office staff and physicians find answers, solutions or the appropriate people to speak with, when they needed assistance with issues pertaining to their EMR, Go Secure Accounts, OHIP billings, and other practice management concerns • Assisted medical office staff with sound process suggestions related to some of the monthly client reports motioned above Primary Care Advisory http://pcainc.ca/ Building Bridges http://pcainc.ca/buildingbridges/ Show less



Cirrus Consulting Group

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Coordinator

  • Dec 2007 - Jan 2013

  • Welcomed guests, processed seminar registrations, and addressed business inquiries • Responded and communicated with clients and business partners; orientated them and provided the necessary information relevant to the organizations products and services offered • Booked meetings, lease reviews and conference calls for executive and staff members. The process of a centralized booking system to assist clients and staff with call backs reduced time spent each day leaving, retrieving and returning voice messages for both clients and staff • Booked meeting rooms for in-house and offsite meetings, seminars, and CE credit courses • Arranged catering, and audio visual equipment, and coordinated meeting materials • Updated, with accuracy, CRM confidential databases. It was appreciated by colleagues, when they found the database records were complete with customer contact information and other relevant details pertaining to client/company ongoing communications and relations. The up to data records also ensured that follow up communications between clients and staff were more effective and beneficial for all parties • Accurately numbered proposals, contracts and corresponding paper and electronic files ensuring that the process of retrieving client documentation was simple and practical for all members of staff • Maintained large and small file systems • Improved efficiency for the accounting department by verifying accuracy and completeness on vendor proposals, contracts, BEOs, final bills and invoices • Ordered and maintained inventory pertaining to office and kitchen supplies and maintained a resource library • Liaised with suppliers, service providers, and property management staff to maintain office premises • Troubleshot and requested maintenance pertaining to office machines • Attended training sessions and assisted with developing the company health and safety procedure and emergency evacuation manual Show less



McKesson Canada

• Canada
• Hospitals and Health Care
• 700 & Above Employee

• Office Coordinator

  • Dec 2002 - Nov 2007

  Office Coordinator (2006-2007)• Worked collaboratively with the following individuals/groups in an effort to assist them reach their goals, deadlines and other objectives: Principals, Vice Presidents, Directors, Accountants, Purchasing Agents, Consultants, Research Associates, Call Centre and Clinical Staff• Liaised with suppliers, service providers, contractors, and property management staff to maintain facility and plan small and large scale office projects• Liaised between the social club committee, staff, and management to plan and arrange company social events• Maintained and audited an annual social club budget approved by management• Ordered and maintained project, office and kitchen supplies• Developed and maintained tracking systems related to purchases• Confirmed accuracy of invoices and work orders• Ordered business cards, and other printed materials• Prepared project materials• Arranged conference calling services• Printed and summarized reports for management• Administered backup reception front desk duties as needed. (calls, emails, faxes, couriers and mail)• Requested maintenance pertaining to office machines. Troubleshoot photocopier/printer workstation problems• Booked and set-up meeting rooms, arranged catering, and prepared materials for in-house and offsite meetings• Welcomed guests• Tracked the distribution of employee access and parking cards• Developed and maintained confidential manual and electronic filing systems pertaining to employee contact information and attendance• Reported employee attendance to accounting for biweekly payroll and year-end reports• Devised and conducted orientation sessions for new employees and co-op students• Maintained supply of employee benefit reimbursement forms. Helped staff complete and submit forms• Prepared and updated Employee Handbook as needed• Completed other duties as requested Show less

• Administrative Assistant

  • Dec 2002 - Nov 2007

  (MCKESSON CANADA - CONTINUED)Administrative Assistant (2004-2006)• Some of the items listed above as well as:• Arranged travel; prepared expenses and reports; maintained subscriptions and membership renewals and managed calendars• Tracked project expenses• Standardized formatting of documents, presentations and SOPs• Managed library and resources• Developed a method of tracking program expenses using tools in Excel and Access; the ideology behind the outline and established criteria for this venture was later used as a cornerstone for an IT department project which ran reports using Crystal ReportsReceptionist (2002-2004)• Administered reception front desk duties as needed. (Calls, emails, faxes, couriers and mail).• Booked and set-up meeting rooms, arranged catering• Welcomed guests• Assisted consultants with projects (health care) and prepared project materials• Completed other departmental duties as requested Show less



Zack's Fashions

• Toronto, ON

• Part Time CSR/Sales Associate, Cashier, Key Holder

  • 2004 - 2004

  2004-2009 • Provided exceptional customer service and closed sales • Verified end of day cash receipts and cross balanced POS systems • Investigated, resolved and reported cost and price discrepancies • Participated in a corporate year-end Inventory count • Called existing customers and announced sales and promotions • Updated client database 2004-2009 • Provided exceptional customer service and closed sales • Verified end of day cash receipts and cross balanced POS systems • Investigated, resolved and reported cost and price discrepancies • Participated in a corporate year-end Inventory count • Called existing customers and announced sales and promotions • Updated client database



Ontario College of Family Physicians

• Canada
• Medical Practices
• 1 - 100 Employee

• Office Assistant (Temporary Assignment)

  • 2002 - 2002

  • Assisted staff and management during the Annual Scientific Assembly • Responded to reception front desk calls as needed • Welcomed guests • Prepared and coordinated event materials • Prepared meeting rooms for onsite meetings and training sessions • Prepared materials for an annual board meeting • Completed other duties and tasks as requested • Assisted staff and management during the Annual Scientific Assembly • Responded to reception front desk calls as needed • Welcomed guests • Prepared and coordinated event materials • Prepared meeting rooms for onsite meetings and training sessions • Prepared materials for an annual board meeting • Completed other duties and tasks as requested



NEBS

• Printing Services
• 1 - 100 Employee

• Inventory Assistant

  • Sep 1992 - Aug 1999

  Nebs/McBee Systems Inventory Control • Worked collaboratively from time to time with the following individuals/groups in an effort to assist them reach their goals, deadlines and other objectives: CEOs, Vice Presidents, Accountants, Inventory Specialists, Purchasing Agents, Manufacturing and Production Teams, Sales Managers, Credit Managers, and Customer Service Agents • Maintained corporate inventory control and cost records pertaining to raw materials and finished goods • Prepared for, documented, and reported the outcome of a corporate year-end inventory count • Developed and maintained a excel workbook used for the month-end inventory control analysis which was approved by management and it was agreed that the new reports were more legible and the new process was more efficient by 25% to 30% • Investigated, resolved and reported cost/price discrepancies. • Printed and summarized reports for management • Assisted with corporate accounts receivables, accounts payable, monthly bank statement reconciliations, and labour and cost analysis • Reception backup as needed. Responded to calls and visitors Show less



NEBS

• Printing Services
• 1 - 100 Employee

• Inventory Assistant/Account Receivable and Collections

  • Sep 1981 - Sep 1990

  Inventory Control(1984-1990) • Same as previously posted Accounts Receivable/Collections (1981-1984) • Entered and printed daily cash receipts, reconciled trial balance and called clients to arrange for payments of overdue and outstanding balances • Documented inquires and complaints related to quality assurance, reported situation to appropriate department and prepared documentation that would monitor follow up • Responded to customer inquires and complaints Inventory Control(1984-1990) • Same as previously posted Accounts Receivable/Collections (1981-1984) • Entered and printed daily cash receipts, reconciled trial balance and called clients to arrange for payments of overdue and outstanding balances • Documented inquires and complaints related to quality assurance, reported situation to appropriate department and prepared documentation that would monitor follow up • Responded to customer inquires and complaints



The Westin Prince Hotel

• Toronto, Canada Area

• Night Auditor

  • 1990 - 1990

  • Audited reconciled receipts for food and beverage outlets and completed postings for the billing of banquet events • Executed a weekly computer “Re-Org” • Printed and distributed weekly departmental reports • Responded to customer inquiries, completed check-ins, and check-outs, and booked sleeping room registrations • Ensure the corporate database system balanced with cashiers float cash-out reports • Investigated, resolved and reported discrepancies • Reconciled daily banquet events for food, beverage and event room rates Show less