Experience

Del-One Federal Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Branch Manager

  • Mar 2022 - Present



Truist

• United States
• Financial Services
• 700 & Above Employee

• Branch Leader I

  • May 2017 - Apr 2022

  * Responsible for instilling the Truist Mission, Vision, and Values within the assigned cluster. *Responsible for coordinating efforts to ensure Truist client service expectations are delivered. *Responsible for sales management and revenue generation within cluster. In addition, provide quality leadership, encouragement, and guidance to all assigned personnel, while ensuring that clients receive superior client service quality. Responsible for the execution of the Truist sales process within the branch through Truist supported sales processes and other Community Bank initiatives. * Initiate, direct, and participate in outside retail and small business client development and in-house marketing programs. *Responsible for branch prospecting for new consumer and small business households. Prospecting and providing additional solutions that will expand existing household relationships. Participate in civic, government, professional, business, and community affairs, associations and groups to solicit and develop new consumer and small business households for the branches. Promote BB&Ts positive public image in the community. *Responsible for consumer and small business loan performance within the cluster pertaining to growth, profitability, and quality.



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Branch Manager

  • Apr 2013 - May 2017

  Direction, leadership, and coaching of superior sales and service behaviors and activities by the entire team. Developing and execution of plans in order to meet/exceed of branch sales goals while maintaining an operationally efficient and compliant branch. Direction, leadership, and coaching of superior sales and service behaviors and activities by the entire team. Developing and execution of plans in order to meet/exceed of branch sales goals while maintaining an operationally efficient and compliant branch.



TD Bank

• Wayne, PA

• Assistant Branch Manager

  • Aug 2011 - Aug 2012

  Daily Store management operations including implementing policies and unit objectives. Monitors adherence to company regulations, policies and procedures. Ensures a strong operational foundation is in place and monitors compliance including: regulatory requirement conformance and audits. Coordinates with staff to assess internal business needs and to ensure services are delivered in accordance with best business practices. Responsible for business development, generating revenue and enhancing growth, profitability and customer retention. Daily coaching of staff to enhance customer relationships and growth of business.



Huntingdon Valley Bank

• United States
• Banking
• 1 - 100 Employee

• Banking Officer

  • Sep 2010 - Jul 2011

  Responsible for oversight of all aspects of the operation and performance of two bank branch offices. Development of business plans and budgets. Charged with external commercial business development and retention. Development and implementation of staffing models, hiring, development, retention and terminations. Established and maintained internal performance metrics for branch business volume, deposits and loan portfolios. Served as a Security Officer accountable for all security issues in assigned branches. Responsible for vendor retention and management in the maintenance of branch buildings, fixtures and equipment. Represented the bank in the communities they served by attending civic functions.



WSFS Bank

• United States
• Banking
• 700 & Above Employee

• Assistant Branch Manager

  • Dec 2006 - Jan 2010

  Managed staff within branch, including development of staffing models, budgeting, hiring, personnel development and performance assessments. Responsible for business development, generating revenue and enhancing growth, profitability and customer retention. Assessed customer needs and effectively marketed appropriate banking products and services. Provided the highest level of quality service to existing and new customers. Managed staff within branch, including development of staffing models, budgeting, hiring, personnel development and performance assessments. Responsible for business development, generating revenue and enhancing growth, profitability and customer retention. Assessed customer needs and effectively marketed appropriate banking products and services. Provided the highest level of quality service to existing and new customers.



Sun National Bank

• Banking
• 200 - 300 Employee

• PB III

  • 2006 - 2008



MBNA AMERICA BANK

• IRA SPECIALIST

  • Feb 1994 - Aug 2006

  IRA Assistant to the IRA Call Center manager responsible for the daily operation of the business unit. Subject matter expert responsible for responding to inquiries of peers and of other business departments. Served as a mentor and coach to new representatives. Resolved customer inquiries from existing and new IRA deposit customers. Developed comprehensive knowledge of regulations that govern IRA products. Assisted customers with intricate IRA issues. Established new IRA deposit accounts and performed IRA deposit account maintenance.