People Operations Leader

• Oct 2022 - Present

Human Resources Generalist

• Mar 2021 - Oct 2022

Human Resources Associate

• Mar 2020 - Mar 2021

Start to finish recruitment from prescreening to onboarding, benefits monitoring and review. Created an implemented new orientation process to improve efficiency. Facilitation, implementation, and review of training programs and wellness initiatives. Policy and job description review and update, job analysis on key positions. Monitoring and management of absenteeism and LOAs; work closely with Health and Safety coordinator to ensure adherence to COVID restrictions. Planning, management, and implementation of employee engagement and morale events/initiatives. Active member of the Joint Health and Safety Committee. Show less

Human Resources Intern

• Jan 2020 - Mar 2020

Start to finish recruitment from prescreening to onboarding. Facilitation, implementation, and review of training programs. Creation, implementation, and review of wellness initiatives. Policy and job description review and update, job analysis on key positions.

Customer Service Manager

• Aug 2017 - Mar 2020

-Member of the Joint Health and Safety Committee, Shining Star of the Month November 2018-Effectively used time management and problem solving skills to ensure smooth daily operations-Managed 15-20 staff members on a daily basis, implemented mandatory training and monitored performance metrics -Provided on the job training and coaching to new customer service managers and cashiers.-Managed various staffing issues and implemented performance improvement plans and corrective action where required Show less

Cashier

• Aug 2016 - Jul 2017

Work effectively in a fast-paced environment, and under pressure. Provide exceptional customer service, utilize problem solving skills and approach challenges with a positive attitude. Received multiple "shining star" performance awards.