Experience

Dion Wines & Spirits East Africa Limited

• Kenya
• Food and Beverage Services
• 1 - 100 Employee

• Marketing and Ecommerce co-ordinator

  • Jan 2022 - Present



Netsmart Kenya Ltd

• Kenya

• Customer Service Representative

  • Apr 2015 - Dec 2021



Kencall

• Kenya
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service

  • Aug 2014 - Apr 2015

  Attracting potential customers by answering product and service questions; suggesting information about other products and services Opening customer accounts and maintaining customer records by updating account information. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintaining financial accounts by processing customer adjustments