Sharon Millar Cert CII
Claims Team Leader | Claims Assessor | Underwriting Assistant | Claims Administrator at Agria Pet Insurance- Claim this Profile
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Bio
Credentials
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Cert CII
Chartered Insurance Institute
Experience
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Agria Pet Insurance
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United Kingdom
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Insurance
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1 - 100 Employee
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Claims Team Leader | Claims Assessor | Underwriting Assistant | Claims Administrator
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Nov 2006 - Present
Agria is one of the world’s leading animal insurers, specialising in small animal and equine insurance. Founded in Sweden over 120 years ago, Agria came to the UK in 2009 and is now a prominent feature of the UK pet insurance industry. In the UK, Agria insures cats, dogs and rabbits.I have worked at Agria Pet Insurance Ltd for over a decade and, in that time, I have learned a great deal about the pet insurance industry, become a qualified member of the Chartered Insurance Institute and progressed to the position of Claims Team Leader.• Claims Team Leader (Oct 2017 - Present) - I supervise a team of eight claims assessors; facilitate workflow and performance management; conduct monthly one-to-one meetings; complete quality assurance assessments for my team's telephony metrics and attend management meetings to help co-ordinate the implementation of operational planning.• Claims Assessor (Nov 2009 - Sept 2017) - I confidently and consistently exceeded my metrics, encompassing productivity; competency and telephony. I assessed a range of claims from veterinary and referral treatment to breeding and purchase price claims. I also handled pre-authorisations for treatment.• Underwriting Assistant (Nov 2007 - Oct 2009) - I prepared and interpreted monthly claim and premium bordereauxs and liaised with the Financial Ombudsman Service to manage customer complaints. I also conducted a monthly analysis and calculation of average premiums across our book of business, before collating and presenting the results using summary tables and graphs.• Claims Administrator (Nov 2006 - Oct 2007) - I supported the claims assessors as part of the claims admin team by: answering inbound calls and fielding claims queries from policyholders; completing ad-hoc admin duties and imputing claims into the system ready for assessment.
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The Open University
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United Kingdom
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Higher Education
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700 & Above Employee
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Undergraduate Student (Career Break to Study)
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Nov 2001 - Oct 2005
I completed my Bachelor of Science (Honours) Degree in Psychology. I achieved a 2.1 and became a member of The British Psychological Society (BPS) (this membership is no longer active).Graduating from university through home study demonstrates my pro-activity, dedication, drive and strength of character. I completed my Bachelor of Science (Honours) Degree in Psychology. I achieved a 2.1 and became a member of The British Psychological Society (BPS) (this membership is no longer active).Graduating from university through home study demonstrates my pro-activity, dedication, drive and strength of character.
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InterContinental Hotels & Resorts
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Hospitality
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700 & Above Employee
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Employee Accounting Clerk
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Oct 1998 - Nov 2001
As the world’s first international luxury hotel brand, InterContinental Hotels & Resorts has been pioneering travel across the globe for more than 70 years. They're proud to share both international know-how and local cultural wisdom with their guests at every one of their hotels — from historic buildings to city landmarks and immersive resorts.As an Employee Accounting Clerk with InterContinental Hotels & Resorts I oversaw various aspects of employee payroll. My responsibilities included: applying P45, P6, P38, P46 details; completing P43’s for the Tax Office; accurate VAT recovery; weekly processing of expense claim forms for all hotel and Head Office employees; weekly processing and maintenance of family tax credits; checking and balancing expenses reports; bacs recalls and completion of government forms (for DSS and Inland Revenue).
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CPM UK
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United Kingdom
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Outsourcing and Offshoring Consulting
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500 - 600 Employee
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Payroll Officer
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Jan 1998 - Sep 1998
CPM's mission is to grow their clients’ business using insight to create influence and drive sales.As a payroll officer with CPM, I was responsible for various aspects of field agent payroll, including: operating a computerised weekly payroll; dealing with telephone queries from field employees; maintaining an up-to-date database, setting up starter's and leaver's payroll accounts; issuing P45s and calling and balancing weekly payroll reports. CPM's mission is to grow their clients’ business using insight to create influence and drive sales.As a payroll officer with CPM, I was responsible for various aspects of field agent payroll, including: operating a computerised weekly payroll; dealing with telephone queries from field employees; maintaining an up-to-date database, setting up starter's and leaver's payroll accounts; issuing P45s and calling and balancing weekly payroll reports.
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Education
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2001 - 2005
The Open University
Bachelor of Science - BS, Psychology -
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Sir Henry Floyd Grammar School
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