Managing Director

• Apr 2012 - Present

Named by Optus as Australia's "Business of the Year", and by Westpac as 1 of Australia's top "200 Businesses of Tomorrow", Matchboard is a business matchmaking platform and the fast and smart way to find suppliers online. Enter your needs for a product or service and, presto, get matched with vendors who can help! Matchboard helps you “cut through” the thousands of market offerings with a shortlist of suppliers for anything to do with sales and marketing, customer service and back… Show more Named by Optus as Australia's "Business of the Year", and by Westpac as 1 of Australia's top "200 Businesses of Tomorrow", Matchboard is a business matchmaking platform and the fast and smart way to find suppliers online. Enter your needs for a product or service and, presto, get matched with vendors who can help! Matchboard helps you “cut through” the thousands of market offerings with a shortlist of suppliers for anything to do with sales and marketing, customer service and back office. Our clients are small, medium and large businesses, as well as local, state and Federal Government agencies. Gone are the days of wading through search engine results and spending weeks on research to locate who’s who in the market. Try Matchboard – the smart way to source! Show less Named by Optus as Australia's "Business of the Year", and by Westpac as 1 of Australia's top "200 Businesses of Tomorrow", Matchboard is a business matchmaking platform and the fast and smart way to find suppliers online. Enter your needs for a product or service and, presto, get matched with vendors who can help! Matchboard helps you “cut through” the thousands of market offerings with a shortlist of suppliers for anything to do with sales and marketing, customer service and back… Show more Named by Optus as Australia's "Business of the Year", and by Westpac as 1 of Australia's top "200 Businesses of Tomorrow", Matchboard is a business matchmaking platform and the fast and smart way to find suppliers online. Enter your needs for a product or service and, presto, get matched with vendors who can help! Matchboard helps you “cut through” the thousands of market offerings with a shortlist of suppliers for anything to do with sales and marketing, customer service and back office. Our clients are small, medium and large businesses, as well as local, state and Federal Government agencies. Gone are the days of wading through search engine results and spending weeks on research to locate who’s who in the market. Try Matchboard – the smart way to source! Show less

Managing Director

• Nov 2015 - Present

AboutMatch is the international arm of Matchboard, launched in the UK July 2016. AboutMatch.co.uk is a free online platform which helps businesses save valuable time in locating “perfect match” suppliers. We specialise in all the products and services you need to acquire, retain, support, engage and delight customers. AboutMatch is the international arm of Matchboard, launched in the UK July 2016. AboutMatch.co.uk is a free online platform which helps businesses save valuable time in locating “perfect match” suppliers. We specialise in all the products and services you need to acquire, retain, support, engage and delight customers.

Founder

• Sep 2014 - Present

I founded FindaConsultant to provide an easy, free way for companies to find their ideal consultant. Visit www.findaconsultant.com.au. I founded FindaConsultant to provide an easy, free way for companies to find their ideal consultant. Visit www.findaconsultant.com.au.

Industry Advisory Board Member, School of Computer Science

• Dec 2020 - Aug 2023

Director, Business Solutions

• May 2008 - Apr 2012

Led business development for Government and NSW/QLD-based private sector companies at Excelior, which was acquired by Serco Group in 2011. In just under 4 years, secured 23 new business contracts across contact centre outsourcing, consulting and direct sales solutions. My clients included Federal and State Government agencies, telecommunications, technology and travel companies, retailers and major consumer brands. Led business development for Government and NSW/QLD-based private sector companies at Excelior, which was acquired by Serco Group in 2011. In just under 4 years, secured 23 new business contracts across contact centre outsourcing, consulting and direct sales solutions. My clients included Federal and State Government agencies, telecommunications, technology and travel companies, retailers and major consumer brands.

Business Development Manager

• May 2005 - May 2007

Responsible for developing business in the Australasian region, selling high-end call centre and BPO solutions to large corporations. Responsible for developing business in the Australasian region, selling high-end call centre and BPO solutions to large corporations.

Executive Consultant

• Aug 2004 - Feb 2005

Assisted Israel's leading call center / BPO outsourcer with sales and marketing strategy and execution. Assisted Israel's leading call center / BPO outsourcer with sales and marketing strategy and execution.

Senior Vice President - Global CRM Solutions

• Nov 1989 - Aug 2004

From start-up to IPO, worked way up ranks of company to Senior Vice President role, reporting directly to CEO, in charge of international business development with companies seeking outsourced call center/BPO/concierge solution. Hands-on role; responsible for developing and implementing sales strategy, encompassing lead generation, closing high-value contracts (with a focus on retail and telecommunications sectors), PR, direct marketing, and "spreading the word" as expert speaker at industry… Show more From start-up to IPO, worked way up ranks of company to Senior Vice President role, reporting directly to CEO, in charge of international business development with companies seeking outsourced call center/BPO/concierge solution. Hands-on role; responsible for developing and implementing sales strategy, encompassing lead generation, closing high-value contracts (with a focus on retail and telecommunications sectors), PR, direct marketing, and "spreading the word" as expert speaker at industry conferences. Managed P&L, a team of sales and account executives, and the company's New York office. Established exclusive Asia-Pacific call centre partnerships with Sprint (Telecenters) and France Telecom. Led highly successful PR strategy without spending a cent; spokesperson for company - quoted in Investor’s Business Daily, Business Week Online, DM News, Direct, Call Center Magazine (cover story), Outsourcing Journal, Multilingual Computing. Spearheaded negotiations with issuers for new company division, involving launch of an airline co-branded credit card. Show less From start-up to IPO, worked way up ranks of company to Senior Vice President role, reporting directly to CEO, in charge of international business development with companies seeking outsourced call center/BPO/concierge solution. Hands-on role; responsible for developing and implementing sales strategy, encompassing lead generation, closing high-value contracts (with a focus on retail and telecommunications sectors), PR, direct marketing, and "spreading the word" as expert speaker at industry… Show more From start-up to IPO, worked way up ranks of company to Senior Vice President role, reporting directly to CEO, in charge of international business development with companies seeking outsourced call center/BPO/concierge solution. Hands-on role; responsible for developing and implementing sales strategy, encompassing lead generation, closing high-value contracts (with a focus on retail and telecommunications sectors), PR, direct marketing, and "spreading the word" as expert speaker at industry conferences. Managed P&L, a team of sales and account executives, and the company's New York office. Established exclusive Asia-Pacific call centre partnerships with Sprint (Telecenters) and France Telecom. Led highly successful PR strategy without spending a cent; spokesperson for company - quoted in Investor’s Business Daily, Business Week Online, DM News, Direct, Call Center Magazine (cover story), Outsourcing Journal, Multilingual Computing. Spearheaded negotiations with issuers for new company division, involving launch of an airline co-branded credit card. Show less

TV reporter, interpreter, translator

• Jan 1985 - Nov 1989

Freelanced as bilingual Japanese-English reporter on TV; interpreter, translator Freelanced as bilingual Japanese-English reporter on TV; interpreter, translator