Experience

NGA - Next Generation Advanced

• United States
• Public Safety
• 1 - 100 Employee

• Project Manager

  • Apr 2023 - Present



AT&T INC

• Senior General Clerk

  • Jan 2008 - Apr 2023

  Maintain E911 database systems while meeting compliance standards of 100% accuracy. •Use SORD, Boss, and GIS mapping systems to analyze and resolve address problems. •Verify street addresses to ensure information is accurately routed through emergency response systems as required by national emergency standards. •Update E911 systems regarding boundary, base rate area, city limit, tax area, zip code changes, and other related geographical changes with zero errors and by due date. •Member of a union/management collaborative team addressing initiatives to improve employee relations and drive improvements in employee satisfaction. Reduced union grievances by 40% while maintaining a streamlined, cost-effective department. •Evaluated processes to improve employee morale. Reduced absenteeism and tardiness by 25%, increased productivity and service quality in a multicultural union work environment. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Senior Records Clerk

  • Oct 2004 - Nov 2008

  Support the daily operations of the Payroll department, while meeting critical accuracy, confidentiality, and proprietary measurements. •Processed off-cycle payroll checks requiring a great deal of accuracy and verity. •Implemented processes to improve employment verification that saved time, improved work productivity, and drove efficiency across the enterprise.•Provided W2s and paycheck copies in a time sensitive, confidential manner to assure the company was prepared for legal commitments. •Played a key role in initiating, documenting, and negotiating a job title review that resulted in upgrading staff members’ job title that moved from E3 to SS1. Show less

• Senior Stenographer

  • Sep 2000 - Oct 2004

  Administrative and clerical duties supporting External and Regulatory Affairs for the state of Missouri. •Assured the company’s reputation in the community was well represented by managing External Affairs community projects, facilitating RSVP responses and mailing of tickets to company events, and handling requests for company contributions/sponsorship.•Trained managers to use expense reporting programs and monitored their daily expenses ensuring compliance to company standards were met. •Created and produced presentations, newsletters, brochures, invitations, and small mailings to key constituents generating savings for the company.•Coordinated the implementation of a job shadowing/mentoring program for employees and students from local high schools.•Communication liaison for a school-to-business partnership program mentoring at-risk high-school students. Recruited mentors, coordinated coach/student mentoring sessions, provided assistance to school and St. Louis County officials in organizing meetings. Show less



DIMAC DIRECT

• Administrative Assistant

  • 1989 - 2000

  Administrative support to Marketing/Account management executives. Processed attendance and payroll, created/edited marketing proposals using desktop publishing, answered phones, planned meetings, and travel arrangements. Administrative support to Marketing/Account management executives. Processed attendance and payroll, created/edited marketing proposals using desktop publishing, answered phones, planned meetings, and travel arrangements.